Seasonal - Tills - Customer Service Desk Supervisor

Squires Garden Centres; Elmbridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Desk Supervisor for their seasonal operations. This role focuses on delivering exceptional customer service, managing a busy customer service desk, and supporting the Garden Centre Manager in achieving departmental success. Join a family-owned group that values its employees and fosters a friendly, energetic environment. With a commitment to customer satisfaction, you will play a vital role in ensuring that every customer feels valued and supported. This is a fantastic opportunity to grow within a supportive team while enjoying various employee benefits.

Benefits

Employee Discount

Holiday Benefits

Bonus Scheme

Pension Plan

Attendance Reward

Learning & Development Opportunities

Birthday Leave

Cycle2work Scheme

Child's First Day at School Leave

Free Parking

Qualifications

• Strong customer service skills and ability to manage a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Manning the customer service desk and managing till operations.
• Providing advice and support to customers as the first point of contact.

Skills

Customer Service

Communication Skills

Teamwork

Job description

Seasonal - Tills - Customer Service Desk Supervisor

30 January 2025

Your primary responsibility will be to provide professional support to the Customer Service Desk.

Working closely with the Garden Centre Manager to help the department succeed.

Seasonal: Until 31 May 2025

Rota: Every Monday, alternate Tuesday and Thursday, every Friday 09:00 - 18:00 and alternate weekends, Saturday 09:00 - 18:00 and Sunday 10:30 - 17:00

Main duties and responsibilities:

• Manning the customer service desk
• Dealing with customers as the first point of contact
• Raising Stock and Credit requests
• Telephone management
• Providing advice to customers
• Managing Till operations

To be successful in this role, we are looking for people:

Squire’s is a family-owned group of 16 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.

Rewards & Benefits:
We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn, we will provide an extensive benefit package, please see below.

• Employee Discount– 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays)– 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus– We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
• Pension– We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
• Attendance– After one year’s service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D)– A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown/inspired the business. There is a monthly winner. All winners select a gift to receive.
• Learning & Development– You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
• Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro-rata for less than 40 hours).
• Cycle2work scheme – After 1 year’s service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
• Child's first day at school – After 1 year's service, come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on their first day.
• RHS Membership or a Tree/Shrub – After 1 year’s service, Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) – After 2 years service, employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
• Retirement– After 15 years service, if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking– Available to all employees in the designated parking areas on our site.