Seasonal Store Colleague

JD GROUP; Sunderland; On-site; GBP 12,000 - 15,000; Part time

Job summary

JD GROUP is seeking a Seasonal Store Colleague in Sunderland to help deliver an outstanding shopping experience during peak periods. You will assist customers, replenish stock, maintain presentation and support colleagues across the shop floor, contributing to a welcoming and efficient store environment.

This role is ideal for someone looking to gain retail experience or develop new skills within a supportive team during the festive season.

Qualifications

• Strong communication and customer service are essential.
• Able to work effectively as part of a team in a fast-paced environment.
• Attention to detail and the ability to follow processes.
• Retail experience is advantageous but not required.

Responsibilities

• Provide welcoming customer service and assist with product information.
• Replenish stock and maintain store presentation to company standards.
• Handle transactions and small deliveries during peak periods.
• Use in-store systems to support daily store operations.
• Follow health and safety policies at all times.
• Collaborate with colleagues to ensure smooth daily operations.

Skills

Customer service

Teamwork

Retail environment

Attention to detail

Flexibility

Job description

Role Overview

As a Seasonal Store Colleague, you'll play an important role in helping us deliver an outstanding experience during one of our busiest periods of the year.

You’ll support the day-to-day running of the store by providing excellent customer service, replenishing stock, maintaining presentation standards and supporting your colleagues across the shop floor. Every interaction contributes to creating a welcoming and enjoyable experience for our customers.

Whether you're looking to develop new skills, gain retail experience or be part of a supportive team during the festive period, this is a fantastic opportunity to make a positive contribution and build valuable experience for the future.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Support the achievement of store and team objectives through excellent customer service and product knowledge.
• Replenish stock and help ensure products are available and presented in line with company standards.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays and stock areas remain clean, organised and well maintained.
• Complete operational tasks including processing transactions, stock handling and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required, to contribute to the successful operation of the store during peak trading periods.

Skills & Experience

We recognise that skills and experience can be gained in different ways. If you're excited about this opportunity but don't meet every requirement listed, we'd still love to hear from you.

• Strong communication and customer service skills.
• Ability to work effectively as part of a team.
• Comfortable working in a fast-paced retail environment.
• Able to follow processes and maintain attention to detail.
• Retail experience is advantageous but not essential.

Desirable Attributes

• A positive and customer-focused approach.
• A willingness to learn and develop new skills.
• Strong organisational skills and attention to detail.
• Flexibility and adaptability to support changing business needs.
• Enthusiasm for working collaboratively with others.

Requirements

• Flexibility to work a variety of shifts, including evenings and weekends, in line with business needs.
• Availability to work during the festive trading period, including key peak trading dates such as Christmas Eve, Boxing Day, New Year's Eve and New Year's Day where required.