Seasonal Store Colleague

JD Sports Fashion PLC; Sunderland; Hybrid; GBP 18,000 - 23,000; Part time

Job summary

JD Sports Fashion PLC is seeking a Seasonal Store Colleague in Sunderland to help deliver an outstanding customer experience during peak periods. You will assist with stock replenishment, maintain presentation standards and support colleagues across the shop floor.

This role offers a hands-on opportunity to develop retail skills, learn store operations and contribute to a positive shopping environment during the festive season.

Qualifications

• Strong communication and customer service skills.
• Ability to work as part of a team.
• Comfortable in a fast-paced retail environment.
• Attention to detail and following processes.
• Retail experience is advantageous but not required.

Responsibilities

• Deliver a welcoming experience and provide product information.
• Support store objectives with excellent service and product knowledge.
• Replenish stock and maintain presentation to company standards.
• Keep shop floor clean, tidy, and well-organised.
• Process transactions and assist with deliveries.
• Use in-store technology to help customers and operations.
• Follow health and safety policies at all times.
• Collaborate with colleagues to run the store smoothly.
• Take on additional duties during peak trading periods.

Skills

Communication

Customer service

Teamwork

Attention to detail

Retail experience

Job description

Role Overview

As a Seasonal Store Colleague, you'll play an important role in helping us deliver an outstanding experience during one of our busiest periods of the year.

You'll support the day-to-day running of the store by providing excellent customer service, replenishing stock, maintaining presentation standards and supporting your colleagues across the shop floor. Every interaction contributes to creating a welcoming and enjoyable experience for our customers.

Whether you're looking to develop new skills, gain retail experience or be part of a supportive team during the festive period, this is a fantastic opportunity to make a positive contribution and build valuable experience for the future.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Support the achievement of store and team objectives through excellent customer service and product knowledge.
• Replenish stock and help ensure products are available and presented in line with company standards.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays and stock areas remain clean, organised and well maintained.
• Complete operational tasks including processing transactions, stock handling and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required, to contribute to the successful operation of the store during peak trading periods.

Skills & Experience

We recognise that skills and experience can be gained in different ways. If you're excited about this opportunity but don't meet every requirement listed, we'd still love to hear from you.

• Strong communication and customer service skills.
• Ability to work effectively as part of a team.
• Comfortable working in a fast-paced retail environment.
• Able to follow processes and maintain attention to detail.
• Retail experience is advantageous but not essential.

Desirable Attributes

• A positive and customer-focused approach.
• A willingness to learn and develop new skills.
• Strong organisational skills and attention to detail.
• Flexibility and adaptability to support changing business needs.
• Enthusiasm for working collaboratively with others.

Requirements

• Flexibility to work a variety of shifts, including evenings and weekends, in line with business needs.
• Availability to work during the festive trading period, including key peak trading dates such as Christmas Eve, Boxing Day, New Year's Eve and New Year's Day where required.