Seasonal Senior Waiter - Swilcan Loft - (req65774)

Sterling Kohler; ST Andrews; On-site; GBP 27,000; Full time

Job summary

Join a prestigious establishment at the heart of golf's greatest destination! This role offers the chance to be part of a dedicated team focused on delivering exceptional guest experiences in a fine dining setting. With a commitment to personal development and a supportive work environment, you will thrive in a culture that values your contributions. Enjoy competitive remuneration, fantastic benefits, and the opportunity to work in a stunning location. If you're passionate about hospitality and eager to grow your career, this is the perfect opportunity for you!

Benefits

Free meals and drinks

Discounts across the resort

Free access to gym and spa

Free access to The Dukes Golf Course

Employee Assistance Programme

Qualifications

• Minimum 2 years of experience in hospitality or supervisory roles.
• Basic wine knowledge with a focus on customer service.

Responsibilities

• Deliver exceptional customer service in line with 5-star standards.
• Maintain cleanliness and organization of the restaurant area.
• Lead shifts and ensure high standards of service.

Skills

Customer Service

Wine Knowledge

Communication Skills

Organizational Skills

Education

WSET Level 1

Job description

About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable memories to our guests.
We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.
We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to employee assistance line (EAP) and FREE fitness access.
Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.
When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.
A career at Old Course Hotel, what’s not to love?
*All benefits subject to availability.

About the Role
Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an experienced supervisor to join our Swilcan Loft Restaurant. Swilcan Loft is a 74-cover restaurant with floor-to-ceiling windows and an outdoor terrace overlooking the 17th hole of the Old Course and one of golf’s most famous landmarks, Swilcan Bridge – from which Swilcan Loft takes its name.

An opportunity for an experienced waiter or shift leader to join our fine dining team here at The Old Course Hotel has become available. This position would suit either someone with recent experience in a supervisory role, or strong waiting experience with the desire to develop into a supervisory position. The role will include preparing for service, maintaining high standards of service and presentation, being responsible for your own section, being the designated leader on shift, providing a 5-star experience and creating lasting memories for our guests who travel from around the globe to visit us.

Your responsibilities will include;

1. Delivering exceptional customer service to all guests in line with AA 5 five red star standards.
2. Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards.
3. Ensure the cleanliness of the outlet and still room areas before, during and after service and are in accordance with the hotel’s standards of practice.
4. Have a full understanding of the composition of all dishes on menu, as per specifications.
5. Ensure stock and linen levels always meet business requirements – highlighting any concerns where appropriate.
6. Be present at regular departmental training sessions, pre-service meetings and operational meetings.

To be successful in this position;

1. You will have previous experience of at least 2 years within a hospitality role.
2. Basic wine knowledge is required, with the ability to recommend wine and dish pairing options.
3. WSET Level 1 is preferred, but not essential.
4. You will have previous experience as a Section Leader.
5. You will deliver a warm and welcoming experience, playing your part in making their stay at The Old Course as exceptional as it can be.
6. You will have a keen eye for detail and an organised approach with the desire to exceed guest expectations.
7. You will be a team player with strong communication skills and a positive attitude.

Hours
Seasonal 1st April - 12th October, Full time, 40 hours over 5 days.

Remuneration
£26,382.72 + TRONC.

Benefits
Free meals and drinks in our complimentary staff canteen.
Discounts across the resort including in our restaurants, room rates, pro shop and golf course.
Wider group discounts within Kohler group.
Free access to our on-site gym and spa facility.
Free access to our The Dukes Championship Golf Course.
24/7 access to the Employee Assistance Programme.