Seasonal Sales & Operations Assistant

Pandora; Gateshead; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading jewellery retailer in Gateshead is seeking a Seasonal Sales & Operations Assistant. This role involves driving sales and managing operations during the peak season. The candidate must be a team player, available to work key trading days, and have strong customer service skills. Benefits include a competitive pay rate and an employee discount. The contract ends on 04/01/2026.

Benefits

Generous employee discount

Jewellery uniform allowance

Store bonus scheme

Qualifications

• Ability to work on key trading days including weekends and holidays.
• Strong communication skills to connect with customers.
• Capability to handle inventory and operations tasks.

Responsibilities

• Drive sales by surpassing targets and ensuring customer satisfaction.
• Handle operations including managing inventory, deliveries, and click-and-collect orders.
• Engrave jewellery and wrap gifts for customers.

Skills

Customer service

Sales techniques

Team player

Job description

Overview

Join Pandora’s team as a seasonal sales & operations assistant! We are looking to cover 8 hours per week on a Fixed-Term Contract - Seasonal Q4. The role is based at the Metro Centre Red Mall and ends on 04/01/2026. The rate of pay is £12.60 per hour. This is a seasonal contract during the peak period, with benefits including a competitive pay rate, bonus scheme, generous employee discount, jewellery uniform allowance and other benefits.

We are proud to have been recognised in the Sunday Times Best Places to Work 2023 in the UK.

The role

From Driving Sales To Ensuring Smooth Operations, you’ll be our Brand Ambassador who helps make the magic happen. You can choose and discuss your preference between two focus areas, with some crossover possible depending on daily store needs.

Sales

• Front-of-house excellence: surpass sales targets with effective techniques
• Personalised connections: bond confidently with customers, adapting to their unique preferences and needs
• Product pro: master Pandora knowledge, delivering unforgettable customer experiences

Operations

• Get hands-on with preparing click-and-collect orders for customers
• Keep the flow smooth by managing deliveries, processing returns, and restocking shelves with fresh inventory
• Wrap gifts, engrave jewellery and load gift cards

Join us if you’re an expressive team player who thrives in a busy environment, embodying our core values of dreaming, daring, caring, and delivering.

Important stuff to note

• Contracts will end on 04/01/2026
• You must be available to work on key trading days throughout the duration of your contract, which will include weekends, Christmas Eve, Boxing Day, New Year’s Eve, and New Year’s Day. We will do our best to distribute these days fairly, ensuring you won’t be required to work all of them
• You will accrue annual leave in line with entitlement; however, during this period, no annual leave will be approved due to peak season

Our Generous Benefits Package Includes

• A generous employee discount
• A jewellery uniform allowance to express yourself and your individuality
• Eligibility for the store bonus scheme
• Access to plentiful retail, hospitality and entertainment discounts
• Incentives throughout the season and a gift as a thank you
• Retail Trust: support related to wellbeing, legal advice, financial guidance, and more

Ready for a challenge? Apply now!

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates, ensuring fair opportunity to demonstrate competencies and skills while removing blocking factors and potential biases. We encourage everyone applying to refrain from adding identity-related elements such as a photo, marital status and age.

• If you require reasonable adjustments during your interview(s), please make us aware as soon as possible.

About Pandora

Pandora is the world’s largest jewellery brand, specialising in design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression and storytelling through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Pandora employs 37,000 people worldwide and uses recycled silver and gold in its jewellery. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.