Seasonal Sales Assistant

LUSH; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading cosmetics retailer in Norwich is seeking a Sales Assistant for the busy Christmas season. The role involves creating a welcoming environment, providing exceptional customer service, and exceeding sales targets. Candidates should have a passion for customer experience and teamwork. This temporary contract offers flexible shifts with a competitive hourly rate based on the Living Wage.

Qualifications

• Passion for delivering exceptional customer service and creating memorable experiences.
• Collaborative mindset with a positive approach to team goals.
• Strong communication skills for effective interaction with customers and team members.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to provide personalised recommendations and product demonstrations.
• Host in-store events and maintain a visually appealing shop floor.
• Support the store's sales targets by promoting products creatively.

Skills

Exceptional customer service

Teamwork

Great communication

Job description

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back in the New Year. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Christmas is a very busy time of year in LUSH Norwich. Opportunities to be a day-maker will be ample and we expect to see a real passion for the customer experience. We make Christmas fun in our store and like to involve the whole shop, we hope you'll apply if you share our love for the season and can thrive in a very busy environment!

Key Information

Hours available: Hours are based on availability and can be discussed further along the process.

Application Deadline: 24/09/2025

Group Interview Date: Wednesday 1st October or Friday 3rd October - Your session will be based on attendance and availability.

Trial Shifts: Week commencing - 06/10/25 till 12/10/2025

Training: Will be confirmed at a later date however it will be before your first shift.



Start Date: W/C 20/10/2025

As this is a seasonal position, contracts are temporary to cover the holiday period.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Take initiative in and responsibility for approaching customers and addressing their needs.
• Engage with customers to understand their needs, provide personalised recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Participate in ongoing training and development to enhance product knowledge and customer service skills, working with the management team to action feedback.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.