Seasonal Sales Assistant

LUSH; Kingston; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading cosmetic retailer in Kingston seeks a Sales Assistant to provide exceptional customer service, engage shoppers with product knowledge, and help drive sales. This role offers flexible shifts and a competitive hourly rate of £14.15. Candidates should have a passion for customer experience and teamwork, contributing to a warm and welcoming store atmosphere. The position includes benefits such as a 50% discount on products and spa treatments, a profit-based bonus, and holiday allowance.

Benefits

Holiday allowance

50% discount on Lush products and spa treatments

Profit-based bonus

Complimentary spa treatment

Pension scheme

Paid day off for your birthday

Cycle to work scheme

Discounted rail and bus season tickets

Employee assistance programme

6 months of full pay for parental leave

Flexible working

Tailored gender affirming care

Qualifications

• Passion for delivering exceptional customer service and creating 5-star experiences.
• Ability to work collaboratively with colleagues.
• Strong communication skills to ensure information circulates effectively.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers for tailored recommendations and product demonstrations.
• Assist in hosting in-store events for a memorable customer experience.
• Maintain a clean, visually appealing shop floor.
• Support the store’s sales targets through creative product promotion.

Skills

Exceptional customer service

Teamwork

Effective communication

Job description

Overview

Application Deadline: 26 October 2025

Department: Retail

Location: Kingston

Compensation: £14.15 / hour

Description

Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement "a hard day\'s work deserves a fair day\'s pay" is one we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts — whether that’s an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.

Key Information

• Hours available: 12-24 hrs
• Application Deadline: 26/10/2025
• Interview Date: weekend 01/11 and 02/11
• Start Date: W/C 3rd Nov
• Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop’s budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your role contributes to infusing this warmth into every customer interaction.

Teamwork: Work with colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.

Communication: Maintain open and respectful communication to ensure information circulates throughout the store and with nearby stores, contributing to the team’s success on the shop floor.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Flexible working
• Tailored gender affirming care*

*qualifying period/hours required

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