Seasonal Sales Assistant

LUSH; Derby; On-site; GBP 10,000 - 20,000; Part time

Job summary

LUSH is seeking passionate Sales Assistants in Derby to provide outstanding customer service and create memorable shopping experiences. This role involves showcasing products, delivering pampering massages, and hosting engaging parties for customers. With a commitment to employee well-being and exceptional service, you will contribute to a positive retail environment. This temporary position offers opportunities for personal growth and potential transition to a permanent role.

Qualifications

• A passion for delivering exceptional service and creating memorable 5-star experiences.
• Ability to host parties for customers of all ages, ensuring each visit is unique and special.
• Positivity, teamwork, and effective communication skills are essential.

Responsibilities

• Make customers feel like VIPs with a friendly approach, ensuring they leave happy.
• Showcase products with hands-on demonstrations.
• Create memorable moments for customers.
• Help customers make product choices based on their needs.
• Deliver indulgent face and scalp massages.
• Collaborate with colleagues to achieve store goals and maintain a fun atmosphere.
• Ensure the store is well-presented and stocked.
• Handle transactions with a positive demeanor.
• Engage in training for personal and professional growth.
• Host parties that deliver memorable Lush experiences.

Job description

Please read carefully

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes, and we aim to leave the world lusher than we found it.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts — whether that's an ingredient in a product, or the minerals in a smartphone.

The role

Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year-round. We're seeking individuals who are passionate, motivated, and enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills.

You'll go beyond the basics by asking insightful questions to understand each customer's needs, and showcasing our products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalised routines, and providing pampering sit-down consultations as well as energy-filled fun and games on the shop floor.

Through in-depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!

You will be hosting our fantastic parties and events to customers of all ages. Each party is a unique and tailored experience for the customer, so we strive to offer the best there is each and every time. You will also be trained to deliver pampering facials and scalp massages to make their in-store experience memorable!

Key Information

Hours available: 8-12 hours per week

Application Deadline: 10/08/2025

Trial Shift: Week commencing 25/08/2025 and 01/09/2025

Training Days: Week commencing 29/09/2025

Start Date: From 06/10/2025

This position, while temporary, offers the opportunity to apply for a permanent contract for the new year.

Key Responsibilities

• Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
• Showcase our products with hands-on demos to all of our customers.
• Create memorable moments for our customers so each and every one leaves feeling good.
• Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
• Make our customers feel pampered by delivering indulgent face and scalp massages
• Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
• Get creative with displays and keep our store looking fabulous, helping customers find the right products while shopping.
• Help keep our inventory in check by restocking shelves, ensuring everything is in its place, and products are ready for sale.
• Keep our store clean and inviting, creating a space that enhances the shopping experience.
• Handle transactions with a smile, ensuring every purchase ends on a positive note.
• Be the go-to for customer questions, resolve issues, and ensure genuine care for our customers.
• Engage actively in training to grow personally and professionally.
• Be a fantastic party host, bringing the best Lush experiences to celebrations of all kinds.

Skills and Experience

Customer Experience: A passion for delivering exceptional service, inspiring positivity, and creating memorable 5-star experiences. Your role in hosting parties for customers of all ages will help ensure each visit is unique and special.

Teamwork: Bring positivity to the shop floor, collaborate with colleagues to achieve goals, and foster a joyful, growth-oriented environment.

Communication: Maintain open, respectful, and positive communication with colleagues, managers, and nearby stores, contributing to a cohesive team effort.