Seasonal Retail Associate — Guest Experience & Teamwork

The JobsBoard; Worcester Park Estate; On-site; GBP 12,000 - 17,000; Full time

Job summary

FatFace in the UK is looking for a friendly, customer-focused team member to greet customers and provide exceptional service across in-store and multi-channel sales. You will help customers find products, process sales and refunds, and ensure a memorable shopping experience.

Role involves stock replenishment, deliveries, housekeeping, floor moves, and upholding FatFace policies including GDPR. A positive can-do attitude and teamwork are valued as you support KPI goals and maintain a welcoming

Qualifications

• Experience in a customer service environment is desirable but not essential
• Excellent interpersonal and communication skills
• Positive can-do attitude
• Ability to work productively in a high-pressure environment
• Confidence in taking the initiative and working under own direction at times
• Team player with great time management

Responsibilities

• Greet and thank customers, ensuring they have had a memorable experience
• Provide exceptional service at all times, helping customers find the best products for in-store and multi-channel sales
• Support KPI goals by delivering great service and contributing to a positive store atmosphere
• Efficient and attentive service at the tills, processing sales, orders and refunds
• Processing deliveries and helping to get replenishment and new stock onto the shop floor
• General housekeeping and tidying of the shop floor and back of house
• Supporting floor moves, sale set ups and launches
• Abiding by all FatFace policies, procedures and brand values, including GDPR

Job description

FatFace in the UK is looking for a friendly, customer-focused team member to greet customers and provide exceptional service across in-store and multi-channel sales. You will help customers find products, process sales and refunds, and ensure a memorable shopping experience.

Role involves stock replenishment, deliveries, housekeeping, floor moves, and upholding FatFace policies including GDPR. A positive can-do attitude and teamwork are valued as you support KPI goals and maintain a welcoming