Seasonal Retail Assistant - WHSmith

Moto; Gillingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company that is transforming the UK's rest stop experience. As a Retail Assistant, you'll be part of a dynamic team that delivers essential travel products while providing exceptional customer service. With no prior experience required, you'll receive comprehensive training to thrive in this role. Enjoy a competitive hourly wage, an annual bonus scheme, and fantastic discounts on popular brands. This is an exciting opportunity to grow your career in a supportive environment, where your contributions truly matter. Apply today and start your journey with us!

Benefits

Up to 60% colleague discount

Annual bonus scheme

Enhanced benefits including pension

Funded qualifications

Weekly Pay

Qualifications

• Enthusiastic individuals ready to learn and provide exceptional service.
• No prior experience required; training will be provided.

Responsibilities

• Serve customers in a timely manner and handle inquiries.
• Maintain stock levels and ensure cleanliness of displays.
• Operate tills and manage cash transactions.

Skills

Customer Service

Communication

Teamwork

Job description

£12.25 per hour

Address: Medway Services, M2 between Junction 4 and 5, Rainham, Gillingham ME8 8PQ

Joining Moto is easy. We’re not seeking colleagues with years of customer service experience in hospitality or retail; we’re looking for enthusiastic people to be part of our amazing team, delivering WHSmith’s handy range of travel essentials and providing exceptional customer service as we transform the UK’s rest stop experience.

Don’t worry about the skills; we’ll teach you everything you need to know.

What we offer our Retail Assistants:

• Up to £440 annual bonus scheme
• Up to 60% colleague discount for you, family, and friends on brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more… so nothing has to COSTA be expensive at work.
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities, including funded qualifications
• Weekly Pay

What you will be doing as a Retail Assistant:

• Serving customers in a timely manner
• Receiving deliveries and stock replenishment
• Providing exceptional customer service
• Maintaining stock levels by replenishing displays and fridges
• Handling customer enquiries
• Operating tills and handling cash
• Maintaining standards around product quality and cleanliness

Being a motorway services area means some of our sites will have limited or no access through public transport. Please ensure you can access the site before applying.

Similar roles might include team member, retail assistant, general assistant, or customer service assistant. You might even be looking for a career change as a carer, cleaner, or warehouse assistant — we’d love to hear from you!

Hourly rates of pay may differ for under 18s.

*Please note internally this role is called Customer Service Assistant.

*Annual bonus scheme is equivalent to 1 week's salary based on average hours worked (define period).

Where our customer’s journey pauses, yours just begins.

Apply today

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