Seasonal Retail Assistant - Ski Hardware Department

Ellis Brigham Ltd; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts & pro deals

Cycle-to-work scheme

Paid charity days

Refer-a-friend bonus

Brand training

Job summary

Ellis Brigham Ltd in London area is seeking a Retail Assistant for the Ski Hardware Department. You will help customers find and fit ski equipment, using your technical knowledge to deliver expert service from boot fittings to ski setup, ensuring customers leave ready for the slopes.

The role emphasizes passion for skiing, strong communication, and a willingness to learn in a fast-paced retail environment. Flexible hours including evenings and weekends are required.

Qualifications

• Passionate about skiing with knowledge of ski hardware.
• Excellent communication and people skills.
• Enjoy helping customers and creating a welcoming experience.
• Practical, detail-oriented and eager to learn.
• Honest, hardworking and team-focused.

Responsibilities

• Helping customers choose the right ski hardware for their needs.
• Analysing feet & fitting ski boots for comfort & performance.
• Adjusting bindings & customising ski boots & footbeds.
• Sharing your expertise, product knowledge, & passion for skiing.
• Working with your team to deliver excellent service & create a welcoming environment.
• Maintaining store displays & stock organisation.
• Completing daily operations accurately & efficiently.

Skills

Ski hardware knowledge

Customer service

Boot fitting

Communication skills

Teamwork

Job description

For over 90 years, we've been equipping people for adventures. Founded and based in Greater Manchester, we are proud to be the UK's leading independent outdoor and snowsports retailer. From central London to the Scottish Highlands, our stores are staffed by people who share a passion for the mountains and the kit that makes adventures possible.

As a Retail Assistant in our Ski Hardware Department, you'll help customers find and fit the right ski equipment. You'll use your technical knowledge to deliver expert service, from boot fittings to ski setup, ensuring every customer leaves ready for the slopes.

What you’ll be doing

• Helping customers choose the right ski hardware for their needs
• Analysing feet & fitting ski boots for comfort & performance
• Adjusting bindings & customising ski boots & footbeds
• Sharing your expertise, product knowledge, & passion for skiing
• Working with your team to deliver excellent service & create a welcoming environment
• Maintaining store displays & stock organisation
• Completing daily operations accurately & efficiently

Who you are

• Passionate about skiing, with experience and knowledge of ski hardware
• A confident communicator with good people skills
• Enjoy helping customers & creating a welcoming experience
• Practical, detail-oriented, & eager to learn
• Honest, hardworking, & team-focused
• Flexible with working hours, including evenings, weekends, & holidays
• Fluent in English; extra languages are a plus

What you’ll get from us

• An inclusive workplace that values diversity
• Support from a family-owned business where individuals matter
• Ongoing product & brand training, including on-the-hill events
• Opportunities for career progression
• Generous staff discounts & pro deals
• Paid charity days, refer-a-friend bonus, & cycle-to-work scheme