Retail Assistant - Ski Hardware Department

Ellis Brigham Ltd; Castleford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts

Product training

Cycle-to-work

Charity days

Job summary

Ellis Brigham Ltd in Castleford is seeking a Retail Assistant in the Ski Department to help customers find the right ski equipment and ensure a great fitting experience. You’ll guide customers with accuracy and enthusiasm, from boot fitting to product knowledge.

Ideal candidates are passionate about skiing, with strong communication, and enjoy working in a fast-paced team while delivering outstanding service.

Qualifications

• Passion for skiing and ski equipment
• Experience in customer-facing roles preferred
• Willingness to work evenings/weekends and holidays
• Ability to learn quickly and share knowledge with customers

Responsibilities

• Help customers choose the right ski equipment for their needs
• Analyse customers’ feet and fit the right ski boots
• Customise ski boots and create footbeds for a perfect fit
• Represent Ellis Brigham and share your passion for skiing
• Maintain the store to make shopping easy and enjoyable
• Complete store operations accurately and efficiently

Skills

Skiing passion

Strong communicator

Customer-facing experience

Team player

Flexible hours

Fluent English

Job description

Job Overview

For over 90 years, we’ve been equipping people for adventures. Founded and based in Greater Manchester, we are proud to be the UK’s leading independent outdoor and snow sports retailer. From Central London to the Scottish Highlands, our stores are staffed by people who share a passion for the mountains and the kit that makes adventures possible. As a Retail Assistant in our Ski Department, you’ll play a key role in helping customers find the right ski equipment and ensuring they have the best fit and experience. From boot fitting to sharing your passion for skiing, you’ll guide customers with expertise and enthusiasm.

What you’ll be doing

• Helping customers choose the right ski equipment for their needs
• Analysing customers’ feet and fitting the right ski boots
• Customising ski boots and creating footbeds for the perfect fit
• Representing Ellis Brigham and sharing your passion for skiing
• Maintaining the store to make shopping easy and enjoyable
• Completing store operations accurately and efficiently

Who you are

• Passionate about skiing with hands-on knowledge of ski equipment
• A strong communicator who can connect with people easily
• Experienced in customer-facing roles or confident in engaging customers
• Honest, hardworking and proud of your work
• Keen to learn and actively develop your skills
• Comfortable working in a team, taking direction, and making independent decisions
• Flexible with working hours, including evenings, weekends and holidays
• Fluent in English (additional languages a plus)

What you’ll get from us

• An inclusive workplace that values diversity
• The support of a family-owned business where individuals matter
• Opportunities for development and progression
• Training on all our products and sports, including ‘On The Hill’ events and ski testing in the Alps
• Paid charity days, refer-a-friend bonus, and cycle-to-work scheme
• Generous staff discounts and pro-deals

We’re looking for people who

• Live and breathe skiing and are keen to share that passion with customers
• Are dedicated to delivering outstanding service every time
• Enjoy being part of a fast-paced, energetic retail team