Seasonal Resort Guest Care Specialist

Sunday River Resort; Newry; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Free Ski Pass

Access to Boyne Resorts

Discounts on dining, retail, lodging,和

Job summary

Sunday River Resort is seeking a Customer Care Agent to handle guest phone calls, emails, and web chats, offering information, online-purchase support, login resets, and basic technical help. The role demands quick shifts between tasks with accuracy and a friendly, guest-focused approach.

The position is seasonal with potential for full-time or part-time hours. Responsibilities include assisting guests, guiding through troubleshooting, and maintaining high service standards in a fast-paced

Qualifications

• Previous customer service experience and knowledge of RTP, Salesforce, Five9, and Aspenware is preferred but not required.

Responsibilities

• Handle guest phone calls, emails, and web chats to provide resort information and support for online purchases.
• Assist with login resets and basic technical needs with accuracy and urgency.
• Provide guidance based on guests' wants and needs and de-escalate situations when necessary.
• Navigate complex systems and processes to resolve guest inquiries and issues.

Skills

Customer service experience

Reading people

Tools

Salesforce

Five9

Aspenware

Job description

Sunday River Resort is seeking a Customer Care Agent to handle guest phone calls, emails, and web chats, offering information, online-purchase support, login resets, and basic technical help. The role demands quick shifts between tasks with accuracy and a friendly, guest-focused approach.

The position is seasonal with potential for full-time or part-time hours. Responsibilities include assisting guests, guiding through troubleshooting, and maintaining high service standards in a fast-paced