Seasonal Office Support Representative - Village at Whitehurst

Liberty Military Housing; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Office Support Representative to join their dedicated team. In this role, you will provide essential administrative support, ensuring smooth operations and excellent customer service for military families. You will engage in various tasks, from managing resident communications to participating in property inspections, all while promoting positive resident relations. This position offers a dynamic work environment where you can develop your skills and contribute to a mission-driven organization that values teamwork and professional growth. If you are passionate about service and ready to make a difference, this opportunity is for you!

Qualifications

• Proficiency in Microsoft Office and other software applications.
• Effective communication with customers and team members.

Responsibilities

• Perform administrative tasks including filing and organizing.
• Respond to resident complaints and manage service issues.
• Participate in property inspections and ensure quality standards.

Skills

Effective communication

Customer service skills

Multi-tasking

Positive demeanor

Computer proficiency

Tools

Microsoft Office

Yardi

Payscan

Job description

Overview

Liberty Military Housing – Own your passion for service!

At Liberty Military Housing, we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

Responsibilities

A Day in the Life of a Office Support Representative

As the Liberty Military Housing Office Support Representative, you will be answering phones and taking messages. You will be responsible for administrative tasks including filing, shredding, organizing, and creating move-in packets and gifts, which are a few examples of duties essential in this role. You need effective customer service skills and the ability to work efficiently and effectively to deliver on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.

• Administrative tasks including filing, shredding, organizing, and creating move-in packets and gifts.
• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Compose and distribute correspondence/notices (3-day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).
• Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH’s quality standards.
• Attend various department or regional meetings, resident or community events, seminars, and other work-related events.
• Respond to and manage resident complaints and/or service issues and coordinate with appropriate staff to address and resolve resident concerns.
• Follow up with residents who have requested work orders/services or expressed issues/concerns with the community.
• Work in conjunction with the maintenance team to ensure service requests are assigned, scheduled appropriately, and completed in a timely manner.
• Follow up with residents to ensure services rendered have been completed according to LMH standards and meet resident satisfaction.
• Promote positive resident relations by answering the phone professionally, conducting yourself to LMH standards, and responding in a timely manner to ensure resident satisfaction.
• Comply with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing, and LMH Standard Operating Procedures and Policies.

Qualifications

What You Need for Success:

• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e., Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, and co-workers sufficient to exchange or convey information and to give and receive work direction.
• Ability to work in a fast-paced environment, multi-task, prioritize, and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Ability to operate a motor vehicle (valid license required).
• Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• The position requires mobility within the office and the ability to operate a computer, phone, and other office machinery such as a scanner and copy machine.
• Position may require climbing stairs as well as walking and standing for long periods of time.
• Must be able to lift and carry up to 20 lbs.
• Must be able to deal with a fast-paced, constantly changing work environment, including handling multiple tasks on a daily basis.
• May require use of a personal/company vehicle or electrical cart.
• Ability to travel to other regional locations for work, training, meetings, and other work-related activities.
• Must be able to fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

Pay: $16.50 Hourly