Seasonal Hospitality Team Member - YHA St Davids

YHA (England & Wales); Wales; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player in hospitality seeks a Seasonal Hospitality Team Member to join their friendly team at a picturesque hostel on the Pembrokeshire coast. This role offers a unique opportunity to provide exceptional service to guests, ensuring memorable experiences while working in a vibrant environment. You'll be involved in various tasks, from reception duties to housekeeping, all while receiving comprehensive training and support for personal growth. If you are passionate about hospitality and enjoy working with people, this is the perfect chance to make a difference in the lives of visitors.

Benefits

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Qualifications

• Experience in face-to-face customer service roles.
• Ability to work well in a team and manage time effectively.

Responsibilities

• Provide exceptional customer service to all guests.
• Handle reception duties and ensure guest satisfaction.
• Maintain cleanliness and comfort in the hostel environment.

Skills

Customer Service

Teamwork

Time Management

Flexibility

Ability to Manage Pressure

Job description

Seasonal Hospitality Team Member - YHA St Davids

Reference: APR20255990

Expiry date: 22:59, Wed, 14th May 2025

Location: Pembrokeshire

Salary: £12.21 per hour (applies to all, including those under the age of 21)

Staff accommodation: Available at a rate of £69.83 per week

We are looking to recruit one person on a 0 hour contract and one person on a 25 hour contract.

Are you looking for a fun and varied job in hospitality? YHA St David's is a unique self-catered character hostel situated on the Pembrokeshire coast and a stone's throw from the city of St David's.

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA, so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members, and guests.
• Working on reception, offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales, and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer-facing duties within the hostel, delivering excellent service to all guests and visitors. To provide this service to our guests, we are looking for the following qualities:

• Experience of working face-to-face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, including peaks in workload demands - can prioritize, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

At YHA, we understand the richness of life experiences and place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental well-being, and life skills.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application, we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member

Keywords: Hospitality Assistant, Team Member, Hospitality Team Member