Seasonal Hospitality Team Member - YHA Snowdon Pen-y-Pass

YHA; Wales; On-site; Full time

Job summary

YHA is looking for a Seasonal Hospitality Team Member at their Snowdon Pen-y-Pass location. In this role, you'll deliver exceptional customer service, manage guest interactions, and maintain cleanliness in the hostel environment. Join a friendly team that values personal growth and offers various staff benefits, including free hostel stays.

Benefits

10 nights free hostel stays per year for you and up to 3 friends or family

Access to staff discount and cashback portal

Free YHA Membership each year

Access to Employee Assistance Program

Qualifications

• Experience of working face to face with customers.
• Experience of working in a team.
• Excellent timekeeping and flexibility.

Responsibilities

• Provide great customer service to all customers, members and guests.
• Use systems for guest check-ins, food and beverage sales.
• Ensure a comfortable, clean environment for all visitors.

Skills

Customer service

Teamwork

Timekeeping

Flexibility

Ability to manage pressures

Knowledge of YHA's purpose

Job description

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Seasonal Hospitality Team Member - YHA Snowdon Pen-y-Pass, Penrhyndeudraeth

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Job Category:

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EU work permit required:

Yes

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Job Reference:

9e81c4850dae

Job Views:

10

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Hospitality Team Member

Full time, 25+ a week

£12.21 per hour (applies to all, including those under the age of 21)

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.