Seasonal Hospitality Team Member - YHA Hartington Hall

YHA (England & Wales); Peak Dale; On-site; GBP 40,000 - 60,000; Full time

Job summary

YHA (England & Wales) seeks a Seasonal Hospitality Team Member for YHA Hartington Hall, located in the beautiful Peak District. This role offers a varied experience across customer service, reception, and housekeeping, providing an opportunity to create memorable experiences for guests. With a flexible working schedule of 25 to 42.5 hours per week and benefits such as free hostel stays, this entry-level position welcomes applicants from diverse backgrounds.

Benefits

10 nights free hostel stays per year

Access to staff discount and cash back portal

Free YHA Membership annually

Access to Employee Assistance Program

Qualifications

• Experience of working face to face with customers.
• Ability to manage varying pressures and prioritize duties.

Responsibilities

• Providing great customer service to customers and guests.
• Carrying out housekeeping duties to ensure a clean environment.
• Working on reception to welcome guests.

Skills

Customer service

Teamwork

Timekeeping

Pressure management

Job description

Seasonal Hospitality Team Member - YHA Hartington Hall

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Seasonal Hospitality Team Member - YHA Hartington Hall

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YHA (England & Wales) provided pay range

This range is provided by YHA (England & Wales). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Hospitality Team Member

YHA Hartington Hall

Fixed term, flexible contract

25 to 42.5 hours per week

£12.21 per hour (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £69.83 per week

Are you looking for a fun and varied job in hospitality? YHA Hartington Hall are looking for a Hospitality Team Member to join their team!

YHA Hartington Hall is an amazing 17th century manor house with gardens, located in picturesque Peak District village. Accommodation is spread across three buildings and alternative accommodation in warmer months. We also offer all day catering, meeting rooms and events.

The Hospitality Team Member role is supporting all three hostel departments, so work will be spread mostly across cafe/bar and housekeeping with some reception shifts.

We are vibrant and fun team, so you are never going to be bored.

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program
  
  

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

Required

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
  
  

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
  
  

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member

Keywords: Hospitality Assistant, Team Member, Hospitality Team Member

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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