Seasonal Guest Relations Hosts 2025

Port Lympne Hotel and Reserve & Howletts Wild Animal Park; Hythe; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned animal park in Kent is seeking a Seasonal Guest Relations Host to ensure exceptional service for guests. In this role, you will assist with welcoming guests, checking them in and out, and transporting them around the park. A driving license and customer service skills are essential. This part-time position offers £12.21 per hour with a flexible schedule. Join us in creating memorable experiences for our guests.

Benefits

Comprehensive training and development opportunities

Enhanced Sickness, Maternity and Paternity Policies

Unlimited free entry to parks

Exceptional discounts on food, retail and accommodation

Company Pension

Qualifications

• Must have a full valid driving license.
• Previous experience in hospitality is preferable.
• Confident social individuals expected.

Responsibilities

• Welcome guests and assist with check-in and check-out.
• Transport guests and their luggage using various vehicles.
• Provide exceptional customer service to create memorable experiences.

Skills

Customer service

Communication

Confident

Job description

Overview

Closing date: Monday 20 October 2025

Salary: Up to £12.21 Per Hour, Plus Desirable Benefits

Seasonal, Flexible Hour Positions Available

Are you wild about creating memorable experiences? Do you want to work in a place where you can hear calls from troops of Howler Monkeys, or the roars from a pride of Lions?

At Port Lympne Hotel & Reserve, we are currently seeking Guest Relations Hosts to join us on a seasonal basis until the 3rd January 2026.

As a Guest Relations Host, you will look after our guests from the moment they arrive, until the moment they return home. You will create lasting memories for our day visitors, as well as guests staying overnight in our unique and luxurious accommodation. You will be responsible for welcoming our guests, checking them in and out, as well as transporting guests and their luggage to their accommodation areas in a variety of vehicles, including golf buggies and safari land rovers. The successful candidates will play a key role in delivering our guests with a seamless and exceptional level of service.

Who We Are Looking For

We are looking for confident and social individuals who take pride in providing great customer service. The successful candidates will strive to delight and exceed all customer expectations, providing guests with a totally unforgettable customer service experience. A full valid driving license is required, and previous experience in hospitality is preferable, however full training will also be provided.

Contract Details

Seasonal contracts will run through to the 3rd January 2026. We are offering a flexible hour position, where working hours may vary depending on business needs. However, we can generally guarantee between 12-16 hours per week. Please note that while we strive to provide consistent hours, the nature of this contract means that there may be occasional fluctuations. Job shares considered.

Rates of pay are £10.18 for under 21-year-olds, and £12.21 for over 21 year olds. Working hours can range between the hours of 08:00-22:00, and will include weekdays, weekends, and bank holidays. A reliable mode of transport is recommended due to our remote location of the park. All applicants must have right to work in the UK and hold a valid UK driving license.

The Location

Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.

Why You Should Join Us

We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.

Be part of the Port Lympne and Howletts family and join our pride.

• Comprehensive training and development opportunities, including workshops and e-learning.
• Enhanced Sickness, Maternity and Paternity Policies.
• Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
• Exceptional discounts on food, retail and accommodation at our parks.
• Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
• Company Pension
• And many more length or service-related rewards and Benefits.

Your adventure awaits

#joinourpride

To apply

If you want to work in an exciting and unique environment where no two days are the same, email your C.V. and covering letter to [e-mail]