Customer Service Sales Consultant

RAA; Greater London; On-site; AUD 66,000; Full time

Job summary

Join a forward-thinking organization as a Retail Sales Consultant in a dynamic call center environment! This exciting role offers the chance to create memorable experiences for members while achieving sales targets. With a thorough training program and flexible work arrangements, you'll thrive in a supportive culture that values growth and teamwork. Embrace the opportunity to work with a trusted organization that has been innovating for over a century and is committed to making a positive impact on the community. Apply now to kickstart your career in a high-performing team dedicated to excellence!

Benefits

Flexible Work Arrangements

Sales Rewards Program

Free RAA Premium Road Service

Ongoing Training & Development

Access to Member Benefits

Generous discounts on RAA products

12 weeks paid parental leave

On-site Cafe with Barista

Qualifications

• Ability to provide excellent service over the phone while multi-tasking.
• Confident and passionate self-motivated individual.

Responsibilities

• Taking inbound calls and providing effective solutions to members.
• Hitting and exceeding sales targets by showcasing products.

Skills

Strong communication skills

Ability to build rapport

Attention to detail

Multi-tasking

Self-motivated

Team player

Tools

Computer systems

Job description

• Inbound Sales Contact Centre, no prior call centre experience required
• Permanent Full-time positions, Salary of $65,118.04 plus super
• Mile End location with work from home opportunities

Your new opportunity

An exciting opportunity to join RAA’s local friendly Retail Sales Team. We’re looking for people who want to start their new career within a call centre environment where you will create memorable experiences for our members. To be successful you will have a drive to succeed and the ability to provide excellent service over the phone while multi-tasking with computer systems.

Our Retail Sales Consultants provide immediate and effective solutions to our members, coupled with achieving brilliant sales targets together with:

• Taking inbound calls from our members and potential customers.
• Hitting and exceeding sales targets by showcasing the value of RAA’s wide range of products and services including Insurance and Road Service.
• Ensuring quality conversations to identify customer needs and offer best solutions.
• Utilising procedures and guidelines to make good business decisions for RAA and our members.
• Plus much more, found in the position description here.

We pride ourselves on ensuring our staff succeed, and as such, RAA will provide a thorough and structured training program. The role will be commencing April 14th which will include 3 weeks full-time training of system and product knowledge.

Hours

Our contact centre is open Monday – Friday between 8am to 6pm (you’ll work on a rotating roster during these hours- shifts are 8 hours with opportunity for overtime) as well as some rostered and optional overtime Saturday shifts between 9am to 12pm.

About you

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

• Ability to build rapport with members and teammates.
• A passion for achieving and exceeding targets.
• Team player with the willingness to learn and grow.
• Solid attention to detail and the ability to multi-task.
• Proficient with the use of computers.
• Strong communication skills both verbally and in writing.

About us

As one of South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members. In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing!), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.

Benefits

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

• Flexible Work Arrangements including working from home after probation period.
• Sales Rewards Program with the ability to earn additional income.
• Free RAA Premium Road Service.
• Ongoing Training & Development Opportunities & Study Support Program.
• Access to our Member Benefits program.
• Generous discounts on all RAA products.
• 12 weeks paid parental leave.
• On-site Cafe with Barista.

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by 9am Monday March 24^th.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, all genders, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.