Seasonal - Goods In - Sales Assistant

Squires Garden Centres; Hare Hatch; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in a customer-focused environment. This seasonal role involves providing exceptional support to customers, assisting with shop floor tasks, and ensuring smooth operations alongside the Garden Centre Manager. With a commitment to employee satisfaction and a range of benefits, this opportunity is perfect for those who thrive in a friendly atmosphere and are eager to learn. Join a company that values its staff and fosters a culture of growth and development, making a positive impact in the horticultural retail sector.

Benefits

Employee Discount

Holiday Allowance

Bonus Scheme

Pension Plan

Attendance Reward

Learning & Development Opportunities

Birthday Leave

Cycle2work Scheme

Child's First Day at School Leave

Free Parking

Qualifications

• Strong customer service skills and a friendly manner are essential.
• Must have a full clean driving license for potential driving tasks.

Responsibilities

• Provide professional support to customers and assist the Garden Centre Manager.
• Complete shop floor tasks and handle deliveries with accuracy.

Skills

Interpersonal Skills

Customer Service

Driving License

Willingness to Learn

Tools

EPOS System

Forklift

Job description

28 February 2025

Your primary responsibility will be to provide professional support to our customers.

Working closely with the Garden Centre Manager to help the business to succeed.

Seasonal: March 2025 until 31 May 2025

Rota: Every Wednesday, Thursday and Friday 10:00-14:30 with alternate weekends Saturday and Sunday 10:00-14:30.

Main duties and responsibilities:

• Complete shop floor tasks, which include heavy lifting.
• Off-loading deliveries from lorries and vans.
• Using the EPOS system to book in and receive stock, which will involve a high level of accuracy.
• The role may require some driving; therefore, applicants must have a full clean driving licence.
• Handling customer queries courteously and efficiently.
• Identifying customer needs through interaction and taking appropriate action.

A forklift licence would also be an advantage.

To be successful in this role, we are looking for people with:

• A good friendly manner.
• Good interpersonal skills.
• A willingness to learn.

Squire’s is a family-owned group of 16 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it.

We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.

Rewards & Benefits: We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn, we will provide an extensive benefit package, please see below.

• Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday: 5.6 weeks on joining, increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus: We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
• Pension: We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
• Attendance: After one year’s service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown/inspired the business. There is a monthly winner. All winners select a gift to receive.
• Learning & Development: You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
• Birthday: After 6 months service, if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro-rata for less than 40 hours).
• Cycle2work scheme: After 1 year’s service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
• Child's first day at school: After 1 year's service, come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on their first day.
• RHS Membership or a Tree/Shrub: After 1 year's service, Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP): After 2 years service, employees are eligible to join an EAP that gives them access to a range of wellbeing resources, etc.
• Retirement: After 15 years service, if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking: Available to all employees in the designated parking areas on our site.