Seasonal Educator | Heathrow T5

Lululemon Athletica Inc.; Greater London; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

lululemon is seeking an Educator to join our retail team. Educators are experts in delivering world-class customer service, sharing top-quality product education, and authentically representing our community and culture.

You will engage with guests on the sales floor, assess their needs, and guide them through product features and omnichannel options, including in-store pickup and phone sales, to ensure a seamless shopping experience.

Qualifications

• Experience delivering excellent guest experiences in retail.
• Ability to educate customers on product features and benefits.
• Comfort with omnichannel sales and transactions.

Responsibilities

• Interact with guests to ensure a great guest experience.
• Assess guests’ needs to provide customized purchase and return solutions.
• Provide technical product education by articulating the value and benefits of the product.
• Move dynamically on the floor to engage with guests and attend to store needs.
• Receive guest feedback and partner with store.

Skills

Guest service

Product education

Communication skills

Omnichannel sales

Tools

POS systems

Job description

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary:

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities of the Job

Guest (i.e., Customer) Experience

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store