Seasonal Duty Manager

WORTHING THEATRES & MUSEUM; Worthing; On-site; GBP 17,000 - 25,000; Full time

Job summary

Lloyd's Register International is seeking a Seasonal Duty Manager to lead the front-of-house team during live events at WTM venues from October to December, including the pantomime season. You will oversee FOH, bar and retail operations, driving guest satisfaction and supporting the Customer Experience Manager across theatres, museums and cinema shifts.

In this role you’ll ensure safe, smooth event delivery with high customer experience standards, and that all staff and volunteers are trained on

Responsibilities

• Lead the customer-facing team on shift to deliver an excellent customer experience across FOH, bar and retail.
• Assist the Customer Experience Manager in running live events, cinema shifts and museum shifts as needed.
• Ensure the programme runs smoothly and safely with a high level of customer experience.
• Ensure all staff, volunteers and placements are familiar with emergency evacuation procedures.
• Ensure entertainment licensing, fire safety, H&S, Food & Hygiene and alcohol regulations are observed at all times.

Job description

Seasonal Duty Manager

Job Description

Role Overview

The Seasonal Duty Manager works as part of the wider Duty Manager and Customer Experience team, taking responsibility for front of house operations when on shift during live events at all WTM venues. This seasonal role supports the department during the busiest period of the WTM calendar; from October to end of December, which includes the annual Pantomime.

Lead the customer-facing team when on shift to deliver an excellent customer experience, maintaining the highest standards at all times. Working across all of WTM’s diverse range of events and venues.

• Ensure an effective FOH, bar and retail operation when on duty leading the team to drive secondary spend and donations.
• Assist the Customer Experience Manager in the smooth and efficient running of live events and cinema shifts across our theatre venues and museum shifts from time to time.
• Ensure an effective FOH, bar and retail operation when on duty leading the team to drive secondary spend and donations.
• Ensure the programme of events runs smoothly and safely to a high level of customer experience excellence.
• Ensure all Customer Experience Assistants, Casual Staff, Volunteers & Work Placements are fully conversant with emergency evacuation procedures.
• Assist the Customer Experience Manager in ensuring entertainment licensing, fire safety, H&S, Food & Hygiene & alcohol legislation/regulations are strictly observed at all times.