Seasonal Customer Experience Specialist

Dunelm; Newcastle-under-Lyme; On-site; GBP 11,000 - 18,000; Part time

Job summary

Dunelm is hiring a Sales Assistant for a seasonal role in Newcastle-under-Lyme. You’ll be part of a friendly team, delivering great customer experiences and helping shoppers find exactly what they need.

Expect duties across tills, shop floor, hosting orders for delivery, and stock replenishment, with a focus on creating moments that keep customers coming back. The position runs for the season, roughly 12 hours per week, with hourly rates of £8.00 for ages 16–17 and £12.71 for 18+.

Qualifications

• You are customer obsessed and put customers first in every interaction.
• You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers.
• You’ll bring your sociable nature and enthusiasm to a fast-paced retail environment.
• You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone.

Responsibilities

• Tills – Offering a friendly and efficient checkout experience, packing fragile items with care.
• Shop Floor – Helping shoppers find exactly what they’re looking for with friendly, knowledgeable support.
• Hosting – Place orders for home delivery via iPad systems and support Made to Measure services.
• Stock & Delivery – Take in deliveries, check stock, replenish displays and keep the store easy to navigate.

Skills

Customer focus

Team player

Communication

Enthusiasm

Job description

Dunelm is hiring a Sales Assistant for a seasonal role in Newcastle-under-Lyme. You’ll be part of a friendly team, delivering great customer experiences and helping shoppers find exactly what they need.

Expect duties across tills, shop floor, hosting orders for delivery, and stock replenishment, with a focus on creating moments that keep customers coming back. The position runs for the season, roughly 12 hours per week, with hourly rates of £8.00 for ages 16–17 and £12.71 for 18+.