Seasonal Christmas Customer Specialist – Fast-Paced Frontline

Marks and Spencer; Leicester; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking Customer Assistants to join our frontline team. You’ll be at the heart of serving customers, offering product knowledge, and handling busy periods with confidence.

Roles require resilience, a can-do attitude, and a willingness to work across store areas. You’ll use Sparks App and in-store devices to help customers find what they need quickly.

This is a full-time frontline role with the possibility of extended hours during peak weeks in December.

Qualifications

• Be down-to-earth, thrive under pressure and deliver five-star service at pace.
• Take pride in knowledge of M&S products and be ready to roll sleeves up every day.
• Be a resilient, committed ambassador who makes customers feel valued.

Responsibilities

• You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest.
• You’ll utilise digital tools like Sparks App and in-store devices to help customers find products quickly.
• You’ll be a team player, contributing to a positive, high-energy environment delivering a seamless customer experience.
• You should be ready to work across various areas of the store as demands change and shifts vary.

Job description

Marks & Spencer in the United Kingdom is seeking Customer Assistants to join our frontline team. You’ll be at the heart of serving customers, offering product knowledge, and handling busy periods with confidence.

Roles require resilience, a can-do attitude, and a willingness to work across store areas. You’ll use Sparks App and in-store devices to help customers find what they need quickly.

This is a full-time frontline role with the possibility of extended hours during peak weeks in December.