Season Sales Associate- Anthropologie

Battersea Academy for Skills & Employment (BASE) C.I.C.; Greater London; On-site; GBP 14,000 - 19,000; Part time

Job summary

Anthropologie, in partnership with Battersea Academy for Skills & Employment (BASE) C.I.C., is seeking a seasonal Customer Experience Associate. You will engage customers, demonstrate product knowledge, and support omni-channel service during weekend shifts through January 2027.

Availability on weekends, including Christmas Eve and Boxing Day, and extended hours from 9am to 10pm, are essential. You will help maintain store standards and contribute to a welcoming, stylish shopping experience.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s
• Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfilment processes while maintaining stock levels of the floor
• Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customer experience.

Job description

Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed
the financial, operational, and visual expectations of the company.

This is a seasonal vacancy until January 2027.
Availability: Weekends are a must including Christmas Eve, Boxing Day. Available for Opens from 9am and Closes until 10pm.

Customer Experience:

• Customer Connection: initiates genuine conversation to engage with the customer in a
• personalised way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with
• multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to
• transact in the moment, find sizes and colours, and places orders for items not available in store

Teamwork & Communication:

• Team Player: builds productive relationships with peers; asks for support when needed andmakes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends,and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiativesand highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience andcommunicates feedback to Store Leadership.
  Visual & Business Operations:
• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s
• Product Flow: supports the shipment process to gain awareness of product, including what’snew and what’s restock; contributes to completion of omni order fulfilment processes whilemaintaining stock levels of the floor
• Store Environment: maintains Anthropologie’s visual and operational standards while keepingthe focus on the customer; stays current on merchandising updates
  Merchandising & Display:
• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customerexperience.