Sea Logistics Customer care specialist FS-CC

Kuehne + Nagel AS; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company seeks a Customer Care Specialist in their new Leeds office. This role focuses on improving customer satisfaction, managing customer interactions, and supporting operations. Ideal candidates will have strong customer service skills, excellent organization, and proficiency in MS Office.

Benefits

Pension plan

Route 2 Rewards scheme

Employee assistance programme

Qualifications

• Ability to understand and execute new processes.
• Strong customer service orientation.
• Excellent knowledge of MS Office features, especially Excel.

Responsibilities

• Ensure all requests carried out to pre-set service levels.
• Monitor customer shipments for proactive updates.
• Field complaint calls and provide problem resolution.

Skills

Customer service orientation

Organizational skills

Interpersonal skills

Tools

MS Office (Excel)

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Do you want to join a successful growing team? We are looking for our next Customer Care Specialist – Sea Logistics in our recently opened office in Leeds!
The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, supporting our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customers behalf.

How you create impact

• Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with KPI requirements
• Focus on improving customer satisfaction by delivering high quality services to be evidenced via our NPS customer thermometer
• As the first point of entry for the customer, ensure customer retention and guide them through all future needs we can provide
• Support the sales team by handling new businesses, completing quotations, data reporting, and assist on customer meetings
• Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of any potential customer issues
• Document, investigate and conduct root cause analysis on any deviations using our systems (CoreLog, NPS)
• Include and transfer customer requirements into the systems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about deliverables
• Field complaint calls and provide problem resolution in alignment with stakeholders

What we would like you to bring

• Ability to understand and execute new processes
• Excellent knowledge of MS office features, especially excel
• Strong customer service orientation
• Excellent organizational skills and strong interpersonal skills
• Ability to work on own initiative and as part of a team

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.