Sea Import Customer Care Specialist

Abacus Solutions Group; Wakefield; On-site; Full time

Job summary

A leading company in logistics is seeking a Sea Logistics Customer Care Specialist to ensure high accuracy in processing shipments. The role involves coordinating with various stakeholders, ensuring compliance with regulations, and maintaining excellent customer service standards. This position requires strong problem-solving skills and attention to detail, with onsite work expected 4-5 days a week.

Benefits

Medical insurance

Vision insurance

Qualifications

• Experience in logistics or supply chain roles.
• Knowledge of US Trade Control Laws.

Responsibilities

• Coordinate with shippers and truckers for import shipments.
• Ensure compliance with regulations and standards.
• Maintain communication with stakeholders and manage customer inquiries.

Skills

Customer Service

Data Accuracy

Problem Resolution

Job description

5 days ago Be among the first 25 applicants

Abacus Solutions Group provided pay range

This range is provided by Abacus Solutions Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $27.00/hr

Direct message the job poster from Abacus Solutions Group

Abacus is looking for a Sea Logistics Customer Care Specialist in the Boston, MA area.

The Sea Logistics Import Coordinator is responsible for processing Sea Logistics shipments with high accuracy by using proprietary forwarding applications. Execution shall be performed in line with company operational procedures, Sea Logistics standards, and compliance guidelines, with a focus on operational excellence and customer service in collaboration with other team members.

Your Responsibilities:

1. Coordinate with shippers, truckers, and steamship lines for the import of shipments; including cargo collection, inland transportation, booking, document preparation, tracking, data quality, problem resolution, and ensuring compliance with regulations and standards.
2. Ensure data accuracy, review shipping instructions, and clarify deviations considering country regulations, import compliance, and routing information.
3. Ensure compliance with US Trade Control Laws, manage document quality, proofread commercial documents, and handle vendor management and exceptions.
4. Monitor carrier and vendor performance, escalate issues, and ensure client requirements are met, including handling data input, customer inquiries, and maintaining high customer service standards.
5. Maintain communication with all stakeholders, manage customer contacts regarding exceptions, and oversee file maintenance, billing, job costing, and KPI tracking.
6. Resolve billing discrepancies, manage credit notes, and ensure timely distribution of documents.
7. Address rate discrepancies, report operational issues, and work with sales to ensure smooth account transitions, adhering to quality and safety procedures.

Onsite 4-5 days a week

Seniority level

• Associate

Employment type

• Contract

Job function

• Supply Chain

Industries

• Wholesale Import and Export, Transportation, Logistics, Supply Chain, and Storage

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Inferred from the description for this job

Medical insurance

Vision insurance

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