Sea Freight Operator

Brook Street; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in the logistics sector is seeking a dedicated Sea Freight Operative to enhance their sea freight team in Belfast. This role involves managing the entire shipping process, ensuring timely customs declarations, and maintaining high service standards. With a focus on customer satisfaction, you will troubleshoot operational challenges and communicate effectively with clients. Join a supportive team in a fast-growing company, where you can develop your career and work with leading organizations in the industry. This is an exciting opportunity for those passionate about logistics and customer service.

Benefits

Karriereentwicklungsmöglichkeiten

Unterstützende Teamumgebung

Arbeiten mit führenden Unternehmen

Qualifications

• Erfahrung im Kundenservice im Bereich Seefracht ist bevorzugt.
• Starkes Verständnis der Zollprozesse für Ein- und Ausfuhr.

Responsibilities

• Primärer Ansprechpartner für Kunden, Verwaltung des Versandprozesses.
• Koordination und Überwachung des gesamten Versandprozesses.

Skills

Kundenservice

Problem-Lösungsfähigkeiten

Aufmerksamkeit für Details

Job description

Brook Street Recruitment is working with our client in Belfast who are seeking to recruit a Sea Freight Operative to join their sea freight team, focusing on both import and export operations.

Duties

1. Act as the primary point of contact for clients, managing the shipment process from booking to final delivery.
2. Coordinate and monitor the end-to-end shipping process, including liaising with overseas agents and handling import clearance.
3. Ensure accurate and timely processing of inbound and outbound customs declarations through Northern Ireland (NI) and Republic of Ireland (ROI) customs systems.
4. Troubleshoot and resolve operational challenges, maintaining high service standards throughout.
5. Maintain effective communication with clients ensuring exceptional customer satisfaction.

Criteria

1. Previous experience in a sea freight customer service role is preferred, but strong customer service experience in other freight modes (air/road) will also be considered.
2. Solid understanding of inbound and outbound customs processes.
3. A customer-focused mindset with a dedication to providing exceptional service.
4. Strong attention to detail and a process-driven approach.
5. Excellent problem-solving skills and the ability to handle operational issues efficiently.

Why this job

1. Be part of a leading organisation with a strong reputation in the Irish logistics market.
2. Work in a supportive and collaborative team environment.
3. Opportunity to develop your career within a fast-growing company.
4. Opportunity to work with leading organisations within the industry.

Please send CV to Colleen Farquharson via the apply link.