SDEC Receptionist

Transformationunitgm; Chesterfield; On-site; GBP 24,000 - 28,000; Full time

Job summary

An exciting opportunity has arisen for a Receptionist within the Medicine and Emergency Care Division at Chesterfield Royal Hospital. You will be responsible for admitting and discharging patients, managing appointments, and providing clerical support to ensure a smooth workflow in the Same Day Emergency Care department.

Qualifications

• Relevant clerical experience required.
• Customer care experience is necessary.
• Previous experience in a healthcare environment is preferred.

Responsibilities

• Provide a professional front-of-house service.
• Process all admissions and discharges on the system.
• Maintain patients' case notes and file into the case notes.

Skills

Ability to work under pressure

Ability to prioritise workload

Understanding of office procedure

Knowledge of PAS system

Education

Completed secondary education

Job description

Main area Medicine and Emergency Care Grade NHS AfC: Band 2 Contract Permanent: 37.5hrs per week - 1 Weekend in 4 Hours Full time - 37.5 hours per week Job ref 166-MEC-7064550

Employer Chesterfield Royal Hospital NHS Foundation Trust Employer type NHS Site Chesterfield Royal Hospital Town Chesterfield Salary £24,169 Per Annum Pro Rata Salary period Yearly Closing 22/06/2025 23:59

NHS AfC: Band 2

Job overview

An exciting opportunity has arisen within the Medicine and Emergency Care Division to work as a Receptionist, covering our Same Day Emergency Care department. The main role requirements are admitting and discharging patients off the system, filing, making appointments, diaries etc, answering the telephone and any other clerical duties expected on the unit. You may be attached to a ward but could be asked to attend any ward/ dept within the Medicine and Emergency Care Division to ensure the services are covered.

Main duties of the job

You will provide a professional front of house and telephone service. Answer enquiries, receive and relay messages, both in person and on the telephone, from patients, visitors and hospital staff also using knowledge of hospital procedures to maintain a professional front of house service. To meet the needs of the service and take into account special requirements.

On a daily basis you will process all admissions and discharges on the system, ensure the book system is kept up to date, maintain patients case notes and file into the case notes, provide patients appointments when requested and liaise with the w ard staff and other multi-disciplinary teams.

Working for our organisation

Chesterfield Royal Hospital is located in Calow, Chesterfield, which is situated on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is also close to Sheffield, Derby and Nottingham, thus offering numerous choices for recreational activities and lifestyles.

Chesterfield Royal Hospital was officially opened by the queen in 1985 and since then it has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people.
We are currently rated GOOD by the CQC.

Detailed job description and main responsibilities

Please see the Job description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role.

Person specification

Qualifications

• Completed secondary education

Experience

• Relevant clerical experience
• Use of a telephone in a busy environment
• Previous experience in a healthcare environment
• Customer Care experience

Skills and knowledge

• Ability to work under pressure
• Ability to prioritise workload
• Ability to deal with a variety of tasks simultaneously
• Understanding of office procedure
• Knowledge of PAS system

Personal attributes

• Works as a team member
• Awareness/Understanding of confidentiality

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk) .

It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communications

Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

Employer certification / accreditation badges

Name Kerry Machin Job title Acute Care Unit Co-Ordinator Email address [e-mail] Telephone number 01246 513116

If you have problems applying, contact

Address Chesterfield Royal Hospital NHS FT
Chesterfield
S44 5BL
Telephone [phone]