SDA IT Operations Analyst

Ministry Of Defence; West of England; Hybrid; GBP 32,000 - 43,000; Full time

Job summary

A government agency in defense is currently hiring an IT Operations Analyst in West England. In this role, you will oversee IT services delivery, manage a small team, and ensure effective service provision in a fast-paced environment. The position offers competitive salary of £32,800 plus additional pension contributions and flexible working options, contributing to a culture of inclusion.

Benefits

Civil Service Defined Benefit Pension scheme

Tailored learning and development

Flexible working options

Qualifications

• Experience managing end user expectations through effective communications.
• Experience in service delivery support and effective ticket management.
• Must meet security clearance requirements.

Responsibilities

• Assist Users by performing service delivery support activities.
• Actively support the team to resolve support desk items.
• Review local business processes and identify improvements.

Skills

Experience of IT Operations within a large organisation

Experience of managing and/or leading staff

Experience collaborating with internal and external stakeholders

Job description

The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK's nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK's continuous at-sea nuclear deterrent (CASD), and delivering some of the most technically complex programmes in defence. At least one of four nuclear-armed submarines, supported by smaller attack submarines, is on patrol at all times: 24 hours a day, 365 days a year.

At the SDA, we strive to Support, Deliver and Aspire and put out values at the heart of our recruitment process. We believe that everyone should feel comfortable to be themselves and be supported to do their best work. As part of a diverse and inclusive workforce, our team will find a community to belong to. We believe that, by celebrating different backgrounds and different perspectives, together we'll achieve the extraordinary.

If you're someone who thrives in a fast-paced, technically complex environment and enjoys solving real-world challenges, we want to hear from you. We're currently recruiting IT Operations Analysts to join our high-performing team, where your expertise will directly impact the delivery and evolution of IT services across the organisation.

You'll play a pivotal role in shaping the scope, team and support services within the organisation. You'll oversee the configuration of IT services and supervise a small team of IT Service Desk Administrators, ensuring the effective delivery of IT services. This includes managing obsolescence, supporting future capabilities and providing through-life support.

Due to this being a front-facing, customer-focused role, hybrid and flexible working can be considered for this post but regular in-person office attendance is required. Candidates are encouraged to discuss options with the recruiting line manager before submitting an application. You'll benefit from a wide range of training and development opportunities, including in-house and industry-standard courses and certifications. You'll also have opportunities to travel to other UK-wide MoD sites.

Typical Responsibilities

1. Assist Users by performing service delivery support activities
2. Actively support the team to resolve support desk items and assist in effective ticket management, in order for the team to achieve service level agreements
3. Actively manage end user expectations through effective communications to provide high levels of service
4. Make frequent contact with end users and customers to resolve issues relating to information technology
5. Review local business processes and identify improvements.

Behaviours Assessed

• Managing a Quality Service
• Changing and Improving
• Communicating and Influencing

Application Evidence

Applicants should provide evidence of these behaviours on their application form:

• Managing a Quality Service
• Communicating and Influencing

Technical Skills

Assessment during selection will focus on:

• Service Delivery - Supervised Practitioner
• Change and Transformation - Awareness

Application Tips

Use real-life scenarios that relate to your own experiences in your application. Technology should be used to enhance your responses, but not to present others' ideas or AI-generated content.

Assessment at Interview

You will be assessed on your:

• Behaviours: Managing a Quality Service, Changing and Improving, Communicating and Influencing
• Technical Competencies: Service Delivery and Operations, Change and Transformation

Security Clearance

Successful candidates must undergo a criminal record check and meet security requirements for security clearance at the appropriate level.

Essential Requirements

• Experience of IT Operations within a large organisation
• Experience of managing and/or leading staff
• Experience collaborating with internal and external stakeholders

Additional Benefits

Salary of £32,800 plus £9,502 employer contribution to the Civil Service Defined Benefit Pension scheme. Additional benefits include tailored learning and development, flexible working options, a culture of inclusion and diversity, and a pension with a 28.97% employer contribution.