SD WAN Network Engineer

SD WAN Network Engineer

Opportunity: Permanent, Fulltime onsite in Bracknell / Basingstoke

Clearance: SC cleared role

Salary: £50,000 plus bonus

Skills:

• WAN
• Network Engineer
• SC Cleared
• Cisco

We are looking for a 3rd Line Shared Service Support Network Engineer (SD-WAN) to work collaboratively across our accounts within the SD-WAN shared service. Your role will involve direct technical support for services in the SD-WAN team as part of the 3rd Line Team and assist in the day-to-day operations and duties of the SD-WAN Service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop and enhance their diagnostic skills/capability.

Responsibilities:

• Network Monitoring & Event management via Orchestrator tools
• Detailed investigation and diagnostics
• Create workarounds, solutions, and mitigations for identified issues
• Identify issues requiring more detailed analysis and escalate to product manufacturer
• Receive escalated customer fault reports and technical enquiries, analyze, investigate, and produce support solutions
• Perform remote diagnostic tests where applicable to aid primary fault rectification
• Ensure all work performed complies with the Company's quality requirements and ISO9000
• Pre-configure equipment for customer installation
• Implement approved configuration changes
• Assist in collation of performance & availability data
• Test and develop within the pre-production environment and rollout to the production environment

Your Experience:

• Experience working in a 3rd NOC support group
• Networking SME
• Ideally have knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers
• Thorough knowledge of network technologies relating to Cisco/Juniper product set preferred
• Ideally have been in a support role in a WAN environment, with knowledge of IP, Routing, SD-WAN solutions, Cisco Viptela, encryption, edge visualization (VMWare or Adva)

If you'd like to discuss this SD WAN Network Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.