SCUK MI Operations Manager

Santander; Redhill; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic MI Operations Manager to spearhead the MI transformation strategy. This hybrid role involves leading a talented team to automate reporting processes, develop insightful dashboards, and ensure data integrity across operations. You'll collaborate with senior leaders to understand reporting needs, implement best practices for data governance, and drive innovation through data automation tools. Join a forward-thinking organization that values diversity and fosters a supportive work environment, where your contributions will directly impact the company's success and customer satisfaction.

Benefits

30 days holiday per annum

Annual bonus based on performance

Car allowance

Private medical cover

Generous pension contributions

Employee assistance programme

Enhanced family friendly policies

Sharesave scheme

Gym passes at reduced rate

Local retail discounts

Qualifications

• Strong analytical and problem-solving skills for sustainable reporting.
• Expertise in data visualization to present insights effectively.
• Proven ability to manage a skilled team and optimize processes.

Responsibilities

• Lead automation of MI reporting and develop self-service BI tools.
• Oversee data accuracy and compliance with governance frameworks.
• Train team members on data automation tools and techniques.

Skills

Analytical Skills

Problem Solving

Data Visualization

Microsoft Excel

Data Security Compliance

Data Quality Control

Team Management

Communication Skills

Planning and Organizing

Attention to Detail

Tools

Power BI

SAS

SQL Server

Business Objects

Job description

SCUK MI Operations Manager

Country: United Kingdom

Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom.

We are currently looking for a MI Operations Manager to join our Operational Transformation & MI department. This role will drive the implementation and management of the MI transformation strategy across SCUK's operation involving managing a team of MI & Planning Managers who will control and develop the associated reporting solutions.

Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.

What you'll be doing:

• Lead theautomation of MI reporting and design and implementself-service BI toolsto empower business users with real-time insights
• Lead a team responsible forMI reporting, data automation, and process optimization ensuring alignment with organisational goals and objectives
• Oversee the development ofdynamic dashboardsin Power BI, or similar tools
• Developautomated data extraction, transformation, and loading (ETL) processes
• Ensuredata accuracy, integrity, and consistencyacross all MI and reporting outputs
• Establishbest practices for data governance, security, and regulatory compliance specifically surrounding Consumer Duty and GDPR
• Oversee the transition frommanual spreadsheets to centralized, automated data models
• Deal with or escalate any identified risks in relation to Santander Consumer risk policies
• Ensure compliance with SCUK and San UK data and change governance frameworks
• Represent Operational MI for various forums and supports with insights for change programmes
• Work with senior leaders to understandreporting needs and develop automated solutions
• Act as thebridge between IT, operations, and business teams, ensuring alignment on reporting requirements
• Providetraining and upskillingto team members on data automation tools and techniques
• Conduct thorough development and performance evaluations to maximize team potential and address areas for improvement
• Identify opportunities forrobotic process automation (RPA) or AI-driven automationin reporting
• Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection

What we're looking for:

• Has excellent analytical, problem solving and conceptual skills in order to develop strong methodologies and create sustainable reports
• Master of the art of data visualisation. Has the ability to create clear and engaging visualisations to present data in a meaningful way
• Has a strong command of Microsoft Excel for data manipulation (Index, Match, VBA, complex formulas) and as advanced knowledge database interrogation & programming skills
• Understands data security and compliance standards to protect the integrity and confidentiality of data
• Has experience of implementing suitable control mechanisms to prevent occurrence or re-occurrence of data quality issues
• Has a natural skill to convey complex data structures/formula's/findings to non-technical stakeholders in a clear and understandable manner
• Has a proven grasp of data structure and databases, is able to handle large volumes of data using experience/knowledge of SAS, SQL Server and Business Objects
• Proven experience in managing a skilled and high functioning team with varied ways of working, utilising colleagues' skillsets and expertise
• Able to interpret requirements from a set strategy and push through to completion and relay that direction to team members
• Sound ability to plan and organise own workload as well as the teams workload aligning to the strategic vision of the business
• Exemplary attention to detail from identifying errors in reporting, trends as well as a keen eye for aesthetics within reporting dashboards and packs

We have a range of benefits available which include:

• Competitive salary of £60,000- £65,000 dependent on experience
• 30 days holiday per annum, plus bank holidays
• Annual bonus based on personal and company performance
• Car allowance
• Private medical cover
• Generous pension contributions
• Employee assistance programme
• Enhanced family friendly policies
• Sharesave scheme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
• Local retail and high street brands discounts

Equal Opportunities

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.

What are the next steps:

If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.