SCUK Customer Service Advisor

TN United Kingdom; Redhill; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading company in Redhill is seeking passionate Customer Service Advisors to join their busy Contact Centre team. This hybrid role requires strong communication skills and a customer-focused approach to deliver exceptional service. Full training will be provided on-site, with hybrid working options available post-training.

Benefits

Competitive salary

Annual bonus based on performance

Flexible benefit allowance

Generous pension contributions

Employee assistance programme

Sharesave scheme

Reduced-rate gym passes

Discounts at local retail brands

Qualifications

• Excellent customer service experience required.
• Strong communication skills and effective team collaboration.

Responsibilities

• Answer a high volume of calls and interact with customers.
• Investigate customer queries and resolve complex issues.
• Advocate for customers by working closely with other teams.

Skills

Customer Service

Communication

Team Collaboration

Self-Motivation

Job description

Social network you want to login/join with:

SCUK Customer Service Advisor
Country: United Kingdom

Santander Consumer Finance (SCUK) is looking for passionate Customer Service Advisors to join our busy Contact Centre team in Redhill, Surrey. This is a hybrid position, requiring attendance at the office full-time for the initial months (fully remote workers will not be considered).

In this rewarding role, you will be customer-obsessed and a strong team player with a collaborative approach, ensuring the customer is at the heart of everything you do. You will be driven to identify opportunities to improve our service and make decisions with a genuine desire to deliver an exceptional customer experience every time.

Day-to-day, you’ll:

1. Answer a high volume of calls and interact with customers via live chat and email
2. Address customer needs, resolve complex queries, and aim for first-call resolution
3. Investigate customer queries, escalate issues when needed, and liaise with relevant teams
4. Meet service standards and customer demand within agreed SLAs
5. Advocate for customers by working closely with other teams
6. Show empathy to understand customers' personal circumstances and provide personalized solutions
7. Assist customers digitally using their own devices as a digital communications expert

What will make you stand out?

1. Excellent customer service experience
2. Self-motivated and upbeat with a focus on achieving objectives and personal development
3. Passion and dedication to delivering excellent service
4. Strong communication skills and effective team collaboration
5. Ability to maintain accuracy under tight deadlines

Things you need to know:

The department operates between the hours of [start time] and [end time], and you will work across the following shift patterns:

1. Week – [start time] to [end time] (-hour unpaid break) + Sat [start time] to [end time]
2. Week – [start time] to [end time] (-hour unpaid break)
3. Week – [start time] to [end time] (-hour unpaid break)
4. Week – [start time] to [end time] (-hour unpaid break)
5. Week – [start time] to [end time] (-hour unpaid break)

These hours average to [number] hours per week over a [number]-week period. Note that working on bank holidays is also required.

Benefits include:

• Competitive salary of £[amount] per annum
• [number] days holiday plus bank holidays
• Annual bonus based on performance
• Flexible benefit allowance
• Generous pension contributions
• Employee assistance programme
• Sharesave scheme
• Reduced-rate gym passes at [number] gyms and leisure centres
• Discounts at local retail and high street brands

Location & Training:

Full training will be provided on-site at our Redhill office for the first months. Post-training, hybrid working options will be available, with a minimum of [number] days per week in the office, based on performance and managerial discretion.

Inclusion:

At Santander, we’re committed to creating a diverse and inclusive workplace where everyone feels they belong. We support our colleagues to succeed and celebrate our values of Simple, Personal, and Fair. We have a zero-tolerance policy towards discrimination, bullying, harassment, or victimization of any kind.

Next Steps:

If you believe you have the skills, experience, and motivation for this role, we would love to hear from you. Click "Apply" to answer some questions and submit your CV and cover letter.