Scrum Master/Delivery Manager

Ofgem; Glasgow; Hybrid; GBP 35,000; Full time

Job summary

Ofgem is seeking a dedicated Scrum Master/Delivery Manager to enhance their digital service for heat networks. This pivotal role involves leading Agile delivery teams, ensuring effective communication among stakeholders, and driving significant project results. Join a team committed to facilitating strategic change and operational excellence in the UK energy sector.

Benefits

30 days annual leave after 2 years

Excellent training and development opportunities

Generous Civil Service pension

Flexible working hours

Qualifications

• Experience delivering complex projects within an Agile framework.
• Ability to manage and motivate project teams.
• Experience in budgeting and forecasting.

Responsibilities

• Deliver projects using Agile methodologies and act as Scrum Master.
• Track delivery through sprints and maintain project highlight reports.
• Escalate risks and issues, removing barriers to delivery.

Skills

Agile methodologies

Project planning

Strong interpersonal skills

Digital product delivery

Education

Certified Scrum Master

Tools

MS Project

Azure DevOps

Job description

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As the GB’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business can rely on a safe and environmentally sustainable energy supply. We will become the regulator for heat networks in 2026 and to support this work we are developing a new digital service to interact with the heat network industry and facilitate our regulatory activity.

This is an opportunity for an experienced hybrid project manager and Scrum Master to join the heat networks team working to develop the new digital service to support the new regulations. We are seeking someone with experience of working in both waterfall and agile methodologies, who can coach the delivery teams toward rapidly deliver incrementally, run an end-to-end project (Waterfall) and lead agile ceremonies. The candidate must be comfortable working with SROs, Steering Groups and reporting programme level risks and issues, deliverables and milestones.

The challenges will be many, from procuring technical solutions through to implementing business change, so the role requires a high achiever; someone who would be proud to know they drove / achieved strategic change in a well-known, high-profile UK regulator.

We are serious about offering you professional development, training and support.

We welcome candidates from all backgrounds, and especially welcome individuals from underrepresented groups.

We are looking for a highly motivated and engaging individual who can work effectively with a variety of stakeholders, in an Agile development environment. The role will require an innovative and methodical approach, an ability to manage shifting priorities and conflicting views, and the ability to adapt Agile & waterfall methodologies to suit.

Key Responsibilities

• Deliver projects and services using Agile methodologies, act as scrum master, leading and coordinating Agile ceremonies.
• Work with the Senior Product Manager and product manager (Product Owner) to define the roadmap for any given product or project and support the team to break work down to stories they can deliver.
• Track delivery through fortnightly sprints/monthly reporting and maintaining project highlight report.
• Protect the team from outside distraction and make sure the team collaborates, communicates and focuses on mutually agreed priorities.
• Provide the Ofgem community with confidence in the effectiveness of Delivery Management and support the organisation in maturing our practices in line with Government Digital Service (GDS) standards.
• Escalate project and product risks and issues, removing barriers to delivery.
• Lead and develop a team to deliver consistently high performance against objectives.

Key Outputs and Deliverables

• Project and programme reporting with delivery schedules clearly planned, communicated and tracked, including, risks, issues and decisions.
• Ensure appropriate governance and Agile ceremonies e.g. sprint planning, retrospectives, show & tells / showcases.
• A motivated and collaborative team who meet team and organisational objectives.
• Frequent and iterative deployment and delivery using Agile approaches.
• Effective communication within the IT and project teams, and business end-users.

Key Stakeholder Relationships

Internal

Senior delivery manager, product manager, heads of team/area, policy teams, scheme operations teams, assurance teams, Digital Services, communications, procurement, audit and compliance, DDaT Teams and other internal functions.

External

Heat network operators, heat suppliers, metering & billing agents, Government Digital Service (GDS), DESNZ, CDDO, third-party software development partners, vendors, consultancies and other stakeholders.

Person specification

• Experience in delivering complex projects or programmes within an Agile framework. (Lead criteria)
• Strong interpersonal skills, a flexible approach, and the ability to manage and motivate project teams. (Lead criteria)
• Experience in delivering digital products and services.
• Project planning, resource planning, budgeting and forecasting.
• Excellent IT knowledge, including experience of basic MS Office applications, MS Project and an ability to learn and adapt to new tools & techniques, e.g. Azure DevOps.
• A recognised Agile qualification e.g. Certified Scrum Master.
• Government Digital Service (or equivalent) experience.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack and Role Profile attached for full details.
• Please refer to the Candidate Pack and Role Profile attached for full details.

Alongside your salary of £34,213, OFGEM contributes £9,911 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), upload a copy of your anonymised CV and detail your qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Click 'apply now' to be redirected to the Civil Service Jobs website to apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Utilities and Government Administration

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