Scrum Master / Delivery Manager

Ofgem; Cardiff; Hybrid; GBP 30,791 - 37,634; Full time

Benefits offered by this job

30 days annual leave after 2 years

Excellent training and development opportunities

Generous Civil Service pension

Job summary

A national energy regulator in the UK is seeking an experienced Scrum Master / Delivery Manager to lead Agile projects. This role requires expertise in both waterfall and Agile methodologies to develop a new digital service supporting the heat network industry. Candidates should possess strong interpersonal skills and relevant Agile qualifications, along with a proactive approach to managing project delivery. A competitive salary and benefits package are offered.

Qualifications

• Experience delivering complex projects or programmes within an Agile framework.
• Strong interpersonal skills and ability to manage project teams.
• Excellent IT knowledge including experience with MS Office applications.

Responsibilities

• Deliver projects using Agile methodologies and act as Scrum Master.
• Work with product managers to define the product roadmap.
• Track delivery through fortnightly sprints and maintain highlight reports.

Skills

Agile methodologies

Project management

Interpersonal skills

Digital products delivery

Education

Certified Scrum Master or equivalent experience

Tools

MS Office applications

MS Project

Azure DevOps

Job description

Join to apply for the Scrum Master / Delivery Manager role at Ofgem.

As the UK’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business can rely on a safe and environmentally sustainable energy supply. We are developing a new digital service to support the heat network industry and facilitate our regulatory activity.

This is an opportunity for an experienced hybrid project manager and Scrum Master to join the heat networks team, working to develop the new digital service in support of new regulations. We seek someone with experience of both waterfall and agile methodologies, who can coach delivery teams toward rapid, incremental delivery, run end‑to‑end projects (Waterfall) and lead agile ceremonies. The candidate must be comfortable working with SROs, steering groups and reporting programme‑level risks, issues, deliverables and milestones.

Key Responsibilities

• Deliver projects and services using Agile methodologies, act as scrum master, leading and coordinating Agile ceremonies.
• Work with the Senior Product Manager and product manager (Product Owner) to define the roadmap for any given product or project and support the team to break work down to stories they can deliver.
• Track delivery through fortnightly sprints/monthly reporting and maintain a project highlight report.
• Protect the team from outside distraction and ensure collaboration, communication and focus on mutually agreed priorities.
• Provide the Ofgem community with confidence in the effectiveness of Delivery Management and support the organisation in maturing our practices in line with Government Digital Service (GDS) standards.
• Escalate project and product risks and issues, removing barriers to delivery.
• Lead and develop a team to deliver consistently high performance against objectives.

Key Outputs and Deliverables

• Project and programme reporting with delivery schedules clearly planned, communicated and tracked, including risks, issues and decisions.
• Ensure appropriate governance and Agile ceremonies such as sprint planning, retrospectives and showcases.
• Deliver an effective and motivated team that meets team and organisational objectives.
• Frequent and iterative deployment and delivery using Agile approaches.
• Effective communication within IT, project teams and business end‑users.

Person Specification

• Experience delivering complex projects or programmes within an Agile framework (lead criteria).
• Strong interpersonal skills, flexibility and ability to manage and motivate project teams (lead criteria).
• Experience delivering digital products and services.
• Project planning, resource planning, budgeting and forecasting.
• Excellent IT knowledge, including experience with MS Office applications, MS Project and new tools such as Azure DevOps.
• A recognised Agile qualification such as Certified Scrum Master or equivalent experience.
• Government Digital Service (or equivalent) experience.

Behaviours

• Changing and Improving
• Making Effective Decisions
• Delivering at Pace

Alongside your salary of £34,213, Ofgem contributes £9,911 towards your membership of the Civil Service Defined Benefit Pension scheme.

Ofgem can offer you a comprehensive and competitive benefits package which includes: 30 days annual leave after 2 years, excellent training and development opportunities, a generous Civil Service pension, hybrid working (currently 1 day a week in the office), flexible working hours, family‑friendly policies and other benefits such as clean and bright offices, engaged networks and the opportunity to contribute to our ambitious Net Zero energy targets by 2050.

This vacancy is using Success Profiles and will assess your behaviours and experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV.

You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly how you meet each of the essential and desirable skills and capabilities.

Both the Civil Service and Ofgem expect all candidates to abide by the principles of honesty and integrity. Ensure that any evidence submitted as part of your application is truthful and factually accurate; any instances of cheating will be investigated, and if proven, the relevant application will be withdrawn.

The personal information we have collected will be shared with Cifas to prevent fraud, other unlawful behaviour and to verify your identity. Further details of how your information will be used, and your data protection rights, can be found at https://www.cifas.org.uk/fpn.

Click ‘apply now’ to be redirected to the Civil Service Jobs website to apply for the role. The deadline for application submission is 23:55 on Monday 27th October 2025.

Feedback will only be provided if you attend an interview or assessment.