Scrum Master

Serco; Stevenage; Hybrid; GBP 40,000 - 70,000; Full time

Job description

Join Serco’s UK & Europe division as a Scrum Master in our Armed Forces Recruitment Service (AFRS) team where you will be responsible for owning and delivering against agile frameworks, ensuring facilitation, communication, and collaboration between the business, product owner, DevOps teams, and supporting services. Your role is critical in enabling successful agile delivery against the transition milestones. You will manage the scrum team, consisting of the System Integrator consortium partner, System Development consortium partner, and the customer.

The Scrum Master will lead, educate, and mentor individuals in Agile process/delivery, supporting Serco’s ambition of being a customer-focused organisation, structured as Agile product teams. You will promote and support Scrum delivery, including Sprint Ceremonies, by helping everyone understand Scrum theory, practices, rules, and values.

At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training. Our team brings together best-in-class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience.

Main responsibilities of the role:

• Provide leadership and mentorship in Agile process and delivery.
• Support teams with prioritisation and management of the sprint backlog to ensure timely and accurate product delivery.
• Support the product owner to ensure the product backlogs are managed effectively and are aligned for the next sprint.
• Create a development environment that is creative, safe, productive, and supportive which enables multi-directional collaboration.
• Build a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on resolution and problem solving.
• Provide guidance, coaching, and support to enable successful delivery.
• Proactively help remove any obstacles that teams/individuals may encounter.
• Lead Scrum meetings and provide team support during sprint planning and execution.
• Ensure agile principles are clearly defined, understood, and adhered to.
• Ensure a good relationship between the product team, product owner, stakeholders, and the wider business.
• Promote and ensure efficient coordination between all roles in the delivery of the product.
• Bring clarity to delivery expectations and ensure that the team delivers.
• Enable/facilitate creativity and efficiency within the DevOps team to continuously improve delivery and service.

What you’ll need:

• Scrum Master certified or relevant Agile project experience.
• Significant experience as a Scrum Master.
• Knowledge of agile methodology and frameworks like Scrum, Kanban, etc.
• Familiarity with software development practices and service-oriented environments.
• Excellent communication and interpersonal skills.
• Must be able to achieve SC clearance upon appointment.
• Serco actively encourages applications from veterans, military spouses, and reservists.

What we offer:

• Company car.
• Bonus potential – up to 10%.
• Private medical insurance.
• Up to 6% contributory pension.
• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
• Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
• A safe, inclusive, and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas.