Scrum Master

Ultima; Reading; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading company in IT Services is seeking a dynamic Scrum Master / Project Manager to join their Business Operations team in Reading. This role involves supporting project delivery across Business Systems and Business Intelligence teams, ensuring efficient workflows and alignment with business goals. The ideal candidate will thrive in a collaborative environment, bringing strong agile expertise and project management skills to the table.

Qualifications

• Proven experience as a Scrum Master and/or Project Manager in technical environments.
• Strong understanding of agile methodologies and project management principles.
• Ability to manage multiple projects across different domains.

Responsibilities

• Act as Scrum Master for agile teams, facilitating stand-ups and sprint planning.
• Oversee project timelines, milestones, and resource planning.
• Collaborate with stakeholders to ensure clear requirements and focused delivery.

Skills

Agile methodologies

Project management

Stakeholder management

Organisational skills

Conflict resolution

Tools

Dynamics 365

Power BI

ServiceNow

Job description

Direct message the job poster from Ultima

Global Talent Acquisition Manager at Ultima Business Solutions - Driving Digital Transformation with the use of Artificial Intelligence and Automation

Department / Function: Business Operations

Reports to: Head of Operations

Location: Hybrid (Reading / Remote)

KEY ACCOUNTABILITIES / ROLE PURPOSE

We are looking for a dynamic Scrum Master / Project Manager to join our Business operations function, supporting the delivery of projects across Business Systems, Business Intelligence and ServiceNow teams. This role is ideal for someone who thrives in a collaborative, fast-paced environment and can drive structure, focus and delivery across multiple initiatives. You’ll play a key part in enabling our teams to work efficiently while ensuring projects are delivered on time, within scope and in alignment with business goals.

MAIN DUTIES AND RESPONSIBILITES

• Act as Scrum Master for agile teams, facilitating stand ups, sprint planning etc and promoting agile best practices.
• Assist in overseeing and managing project timelines, milestones, resource planning, risks and dependencies across cross-functional teams.
• Collaborate with Product Owners, Team Leads, and stakeholders to ensure clear requirements, realistic planning and focused delivery.
• Track and report on progress, escalating risks and blockers early while providing regular updates to senior leadership..
• Maintain and improve project management standards, tools and documentation across all teams.
• Assist with capacity planning and prioritisation to balance team workloads and business demands.
• Support alignment between Business Systems (D365), Business Intelligence (Power BI) and ServiceNow Initiatives.
• Foster a culture of continuous improvement, learning and open communication within and across teams.

KNOWLEDGE, SKILLS & EXPERIENCE

• Proven experience as a Scrum Master and / or Project Manager with technical or IT environments
• Strong understanding of agile methodologies (Scrum, Kanban) and project management principles.
• Excellent organisational, communication and stakeholder management skills.
• Comfortable managing multiple concurrent projects or workstreams across different business domains.
• Ability to adapt between structured project delivery and flexible, iterative approaches depending on team and project needs.
• Familiarity with platforms such as Dynamics 365, Power BI and ServiceNow is a plus
• Strong facilitation and conflict resolution skills.

KEY COMPETENCIES REQUIRED FOR ROLE

At Ultima, we believe that effective delivery is build on collaboration, structure and adaptability. As we scale and evolve our operations division this role will help to drive clarity, momentum and alignment across our Business Support functions. The successful candidate will be a natural facilitator and problem solver, someone who brings energy, structure and focus to every conversation. This role is vital in helping our teams stay connected to business priorities while maintaining agility, accountability and continuous improvement across every project we deliver.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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