Screening Senior Case Support Officer

The Nursing and Midwifery Council; London; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

The Nursing and Midwifery Council is seeking a Screening Senior Case Support Officer in London. This permanent, full-time position involves supporting the management team and the Screening Administration Team with case progression, training, and mentoring responsibilities. The ideal candidate will have significant administrative experience and be skilled in training delivery.

Benefits

30 days annual leave

Enhanced Pension Contributions

Life Insurance

Flexible working policies

Enhanced Maternity and Paternity Leave

Employee Assistance Programme

Cycle to Work Scheme

Perkbox membership

Subsidised restaurant

Season ticket loans

Qualifications

• Experience in providing administrative support to large teams.
• Experience in delivering training or guidance to individuals or groups.

Responsibilities

• Provide direction and support to the Screening Administration Team.
• Assist in case progression throughout the Screening process.

Skills

Administrative Support

Training Delivery

Job description

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Screening Senior Case Support Officer

Application Deadline: 28 July 2025

Department: Screening

Employment Type: Permanent - Full Time

Location: London, Westfield Avenue

Reporting To: Lydia Mumba

Compensation: GBP 30,587 - GBP 33,985 / year

Description

About the Team

Screening is the first stage of our Fitness to Practise directorate and we have the exciting opportunity of joining us in the role of Senior Case Support Officer. You will be joining one of our two Administrations teams, providing support, assistance and guidance to our management team and Case Support Officers.

About The Role

This is a pivotal role in the progression of cases throughout the Screening process. From the initial assessment and logging of concerns through to the distribution of Screening decisions. The Senior Case Support Officer will provide direction and support to the Screening Administration Team, whilst also providing mentoring, training and assisting individuals to meet both their own goals as well as the overall departmental objectives.

About YouWe are looking for an individual with experience of providing administrative support to a large team. You will also have experience of delivery training/guidance on either an individual basis or to a group.

Benefits

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme - with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance - 4 x current salary
• Hybrid/Flexible working policies
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

About Us

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we'll always take action when needed.

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people's careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we're increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Up to Band 5:
Due to the nature of your role and the work undertaken by the NMC, on very rare occasions you may be required by the NMC or the Courts to assist in litigation proceedings or inquests. This may involve collating information, providing a witness statement, or giving oral evidence on behalf of the NMC.

Heads of:

Due to the nature of your role and the work undertaken by the NMC, you may be required by the NMC or the Courts to assist in litigation proceedings, inquests, or inquiries. This may involve collating information, providing a witness statement, and giving oral evidence on behalf of the NMC. Such evidence may be in relation to specific cases, policy decisions or operational, strategic issues taken by the NMC.

Hybrid Working PolicyWe are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

Reasonable adjustmentsWe will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vettingAll of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.