Scotmid Food - Deputy Manager

www.findapprenticeship.service.gov.uk - Jobboard; Inverness; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional retail cooperative is seeking a Deputy Manager in Inverness to support the Store Manager and ensure smooth operations. Responsibilities include leadership of staff, stock management, and excellent customer service. Candidates must be over 18 and eligible for a Personal Licence. Great career development opportunities and benefits are offered.

Benefits

Competitive salary

Excellent training and development opportunities

Comprehensive benefits

Qualifications

• Must be 18 or over to comply with alcohol licensing legislation.
• Eligible to become a Personal Licence Holder.

Responsibilities

• Assume duties of Store Manager in their absence.
• Provide leadership and guidance to staff.
• Monitor staff performance and offer coaching.
• Manage stock levels for sales optimization.
• Implement Health and Safety standards.
• Oversee promotional activities to drive revenue.
• Resolve customer complaints effectively.

Skills

Leadership

Customer Service

Attention to Detail

Teamwork

Job description

The Deputy Manager plays a pivotal role in the efficient operation of the business by providing support to the Store Manager and assuming responsibility in their absence. This role requires an individual with exceptional leadership skills, a keen eye for detail, and a passion for delivering outstanding customer service.

The Deputy Manager will oversee various departments and with specific areas of responsibilities assigned to them which will be tailored to the individual store requirements. They will ensure the smooth day-to-day running of the store, while also addressing challenges and opportunities as they arise.

Key Responsibilities:

• Assume the duties of the Store Manager in their absence, ensuring continuity of operations and adherence to society policies and procedures.
• Provide leadership and guidance to staff, fostering a positive work environment and promoting teamwork.
• Monitor the performance of the staff, providing coaching and feedback as necessary to enhance productivity and customer service.
• Manage stock levels and availability to optimise the sales opportunity while controlling waste.
• Implement and enforce Health and Safety requirements and standards to maintain a secure and hazard-free environment for customers and staff.
• Oversee the implementation of promotional activities and make it simple initiatives, driving revenue growth and process improvement and efficiencies.
• Resolve customer complaints and inquiries in a timely and professional manner, demonstrating a commitment to exceptional service.
• Monitoring KPI’s, investigating issues and taking corrective action when necessary.
• Stay informed about community engagement opportunities and competitor activities, providing insights to support decision-making.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over and will ideally be eligible to become a Personal Licence Holder, and as you may be positioned within a store with a Post Office, you will be required to successfully complete Post Office Limited’s security and background checking processes.

With excellent benefits, competitive salaries and opportunities for training and development, a Deputy Manager position with Scotmid is a great way to continue your retail management career.