Scoot Support Manager

www.findapprenticeship.service.gov.uk - Jobboard; Little Irchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic retail service is seeking a Scoot Support Manager in Little Irchester to lead and refine the administrative functions of the Scoot project. This role involves managing day-to-day operations, engaging with stakeholders, and ensuring compliance. Ideal candidates have experience in food retail and strong operational skills, ready to thrive in a fast-paced environment.

Qualifications

• Experience in food retail or independent retailing.
• Proven operational skills in managing teams and processes.

Responsibilities

• Lead and optimise administrative processes for the Scoot project.
• Represent Scoot in meetings and communicate with retailers.
• Prepare presentations and updates for stakeholders.

Skills

Commercial Acumen

Strategic thinking

Customer focus

Teamwork

Relationship building

Problem solving

Resilience

Communication

Planning & organising

Strong excel & PowerPoint

Job description

We are seeking a proactive and detail-oriented Scoot Support Manager to lead and evolve the administrative function of the Scoot project. This pivotal role ensures the smooth running of day-to-day operations, supports strategic initiatives, and acts as a key liaison between internal teams, retailers, and customers.

You’ll be responsible for managing and refining core processes, overseeing communications, and ensuring compliance across all touchpoints. With line management responsibility for the Scoot Admin Assistant, you’ll drive high standards and continuous improvement. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building structure, and is confident engaging with stakeholders at all levels.

About Scoot

Scoot is transforming the way communities shop, offering an innovative rapid grocery delivery platform designed to keep up with today’s on-demand lifestyles. Backed by Booker Group and supporting symbol brands like Premier, Londis, Budgens, and Family Shopper, we’re on a mission to help local retailers thrive in the fast-evolving grocery landscape.

• Lead and optimise administrative processes for the Scoot project.
• Supporting the Retail support Assistant, ensuring timely and high-quality delivery.
• Represent Scoot in cross-functional meetings and communicate with external retailers.
• Track and report on retailer credits/charges, sales performance, and customer enquiries.
• Maintain oversight of retailer contracts and ensure compliance with relevant legislation.
• Develop training materials and best practice guides to support operational excellence.
• Manage customer databases and stock levels for Scoot equipment.
• Prepare impactful presentations and updates for stakeholders.

Experience relevant for this job:

• Food retail
• Independent retailing

Operational skills relevant for this job

• Commercial Acumen
• Strategic thinking
• Customer focus
• Teamwork
• Relationship building
• Problem solving
• Resilience
• Communication
• Planning & organising
• Strong excel & PowerPoint