Scientific Support Specialist

BioLegend, Inc.; Cambridge; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading life sciences company in Cambridge seeks a Scientific Support Specialist. The role involves providing scientific guidance and support to customers using various biological products and techniques. Candidates should have a MS or Ph.D. in Biological Sciences and hands-on experience in molecular biology techniques. This position offers competitive salary, private healthcare, and extensive training, with a hybrid working model.

Benefits

Competitive salary

Private healthcare

Life insurance

Cycle-to-work scheme

Extensive training and mentoring

Qualifications

• 1-2+ years hands-on practical experience in molecular and cellular biology techniques.
• Experience with qPCR, PCR, cloning, transfection/transduction.

Responsibilities

• Provide scientific support to customers via phone, email, and webchat.
• Communicate effectively with interdepartmental teams.
• Assist in the preparation of technical documents and web content.

Skills

Communication skills

Analytical skills

Problem-solving skills

Interpersonal skills

Attention to detail

Education

MS or Ph.D. in Biological Sciences

Tools

CRM software

Job description

TheScientific Support Specialisthelps researchers achieve cutting edge scientific results by providing timely, high-quality support to customers using our full portfolio including Dharmacon brandgene editing, RNAi, cell culture, gene expression, NEXTFLEX NGS library preparation kits & companion diagnostic products.

Working as part of our highly experienced technical team, the Scientific Support Specialist will use their scientific expertise daily to guide customers through their full experimental journey: Addressing pre-sales questions and inquiries, troubleshooting problems, and managing complaints in a fast-paced and dynamic work environment. Through in-depth interactions across the company, this role will provide extensive insight into the business world and would be a perfect introduction to the commercial sector for an applicant interested in applying and sharing their scientific knowledge. The position will be based in our offices in Cambridge, UK on a hybrid basis.

Key Responsibilities

• Provide scientific support by phone, email and webchat to customers requesting product guidance and/or help troubleshooting experiments

• Maintain up-to-date knowledge of our dynamic portfolio of products, solutions, and services

• Effectively communicate (both written and oral) with interdepartmental teams

• Understand product applications, challenges and strategies for good experimental design

• Work with customer support, R&D and product management as part of troubleshooting activities

• Support local and international field-based teams by answering scientific inquiries

• Continually strive to improve soft skills to provide an outstanding customer experience

• Assist in the preparation and review of technical documents and web content for new and existing products

• As a front-line representative of the company, this position will influence customer allegiance, so professionalism and courtesy are required at all time

Basic Qualifications:

• MS or Ph.D. in Biological Sciences

• 1-2+ years hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction)

Preferred Qualifications:

• Experience with gene editing and/or RNAi

• Previous technical or customer support experience

• Experience using a CRM

• Excellent analytical, problem solving and interpersonal skills

• Outstanding listening, verbal and written communication skills required

• Excellent attention to detail is essential

• Previous experience with NGS is desirable

• Ability to work effectively in a team environment

• Strong self-motivation and focus

What we offer:

• A package including competitive salary, private healthcare, life insurance, cycle-to-work and more

• Extensive training and mentoring

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