Scientific Information Officer

TN United Kingdom; Guildford; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Scientific Information Officer to manage medical inquiries and ensure compliance with policies. This role involves researching and responding to queries, maintaining accurate documentation, and collaborating with various internal and external stakeholders. The ideal candidate will have a degree in life sciences and experience in Medical Information, showcasing strong communication and analytical skills. Join a forward-thinking company dedicated to improving healthcare through generics and OTC medicines, where your contributions will have a meaningful impact on people's daily health needs.

Qualifications

• Degree in life sciences or qualified healthcare professional required.
• 1-2 years' experience in Medical Information or related fields preferred.

Responsibilities

• Handle medical and scientific enquiries via phone, email, or mail.
• Document all interactions accurately per SOP/WI and regulatory guidelines.

Skills

Communication Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Attention to Detail

Education

Degree in Life Sciences

Qualified Healthcare Professional

Tools

Database Management

Job description

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Scientific Information Officer, Guildford

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Client:

Location:

Guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

902d20435dba

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Zentiva Pharma UK Ltd is a leading manufacturer of generic pharmaceutical products throughout the UK and Europe. With more than 4,700 people across 30 countries and 3 production sites in Prague, Bucharest and India, we strive to be the champions of Generics and Over The Counter (OTC) medicines to better support people's daily healthcare needs.

JOB PURPOSE

• The Scientific Information Officer will handle medical and scientific enquiries received via phone, email, or mail, ensuring responses align with Zentiva's policies and procedures.

MAIN ACCOUNTABILITIES AND DUTIES

• Research and respond to medical enquiries from internal and external customers, adhering to deadlines.
• Document all interactions accurately per SOP/WI and regulatory guidelines.
• Coordinate and escalate enquiries to relevant personnel for timely responses.
• Identify and report Adverse Events and Product Quality Complaints to Pharmacovigilance/Quality departments.
• Manage the Medical Information mailbox.
• Maintain and update FAQs, response templates, and ensure all materials are scientifically accurate and referenced.
• Monitor KPIs to ensure timely responses to MI enquiries.
• Support audit readiness for MI.
• Develop knowledge of Zentiva products and therapeutic areas to provide expertise.
• Analyze enquiries to identify trends and inform product improvements.
• Evaluate and refine MI procedures for efficiency, updating SOPs/Quality documents as needed.
• Manage information resources like databases and factsheets.
• Engage effectively with other functions.
• Understand relevant policies, regulations, and legislation, including ABPI Code of Practice.

OTHER RESPONSIBILITIES

• Adhere to GxP principles and participate in regular training.

HSE

• Follow Environment and Safety Management System policies, ensuring health & safety and environmental compliance.

PHARMACOVIGILANCE

• Report any suspicion of adverse events or safety concerns about medicinal products or medical devices as per internal regulations.

COMPLIANCE

• Follow all internal rules and policies, understand the Code of Ethics, and comply with related principles and documents.

KEY WORKING RELATIONSHIPS

INTERNAL

• Collaborate with Pharmacovigilance, Global Medical Affairs, Regulatory Affairs, Quality, Key Account Managers, and Commercial teams.

EXTERNAL

• Build relationships with MHRA, industry bodies, healthcare professionals, patient organizations, and other pharmaceutical companies.

REQUIRED QUALIFICATIONS, EXPERIENCE AND SKILLS

• Degree in life sciences or qualified healthcare professional (e.g., pharmacy technician, pharmacist, nurse).
• 1-2 years' experience in Medical Information or related fields.
• Industry experience is advantageous.
• Strong communication, organizational, and analytical skills.
• Customer-oriented with problem-solving skills.
• Excellent information management and attention to detail.
• Ability to conduct literature searches and synthesize relevant information.
• Basic understanding of pharmacovigilance requirements.

Zentiva Core Values

Purpose: Providing health & wellbeing for all generations.

Accountability: Taking ownership and delivering on promises.

Authenticity: Bringing your true self with passion, honesty, and kindness.

Collaboration: Working together, empowering with access to tools, processes, and information.

Courage: Challenging, innovating, and dreaming safely and inclusively.

Trust: Creating an environment of openness, feedback, and transparency.

Sustainability: Doing the right thing for People, Partners, and the Planet.