School Success Coach

Expires: Expires at any time with the latest being 9am Monday 5th May 2025.

Contract: Permanent. Full-time (40 hours per week), working Monday - Friday.

Start Date: July/August 2025

Location: Open to remote (with 12 compulsory trips to Exeter annually) or in-person based applicants.

Are you deeply passionate about education but feeling like you're not making the impact you know you're capable of?

Tired of juggling too many demands? Ready to join a team of upbeat, driven individuals who share your passion and enjoy a laugh along the way?

At Sparx, we believe we need teachers shaping the future of education. You know why you got into the profession, and we want to harness that drive to help you make a difference for millions of children.

About us

At Sparx Learning, we’re on a mission to improve lives and the world through learning. We work with over 2,600 schools, 60,000 teachers, and 2.4 million students, building systems that enhance student confidence, skills, and attainment. Learn more about our history, impact, team, products and work environment here.

Your Opportunity

Join Sparx Learning’s Schools Success Team as a School Success Coach, where you’ll be on the front line working with the teachers whose lives you’ll be improving. You will proactively support our schools to help them get maximum impact from Sparx Learning products and maximum learning for their students.

Your role will involve providing excellent end-to-end customer service for our 1000s of schools across all Sparx Learning products and building a user community to aid customer retention and expansion.

Day-to-day this will involve multiple remote conversations with school stakeholders, working to continuously improve the implementation and impact of Sparx and enhance customers’ product understanding and usage. You will listen carefully to deeply understand your customers’ experience so that you can coach them to achieve their goals.

Between meetings, you might be collaborating with your teammates to improve our internal processes or learn a new skill together. Or you might be working solo, updating important customer information, reaching out to your schools, or upskilling yourself on recent product updates.

Key Responsibilities

• Provide proactive support, coaching, and advice to schools, using data to discover opportunities to improve customer usage and measure the efficacy of your interventions.
• Develop and maintain successful, sustainable relationships with key stakeholders in our schools such as Heads of Department, Headteachers, and School Group Leaders.
• Effectively handle escalated customer queries that arise from first-line support and direct school interactions.
• Maintain accurate records of schools and customer meetings.
• Stay up-to-date with what’s going on in Sparx, in our schools, and with trends in the market and education.
• Continuously reflect on and improve your coaching and communication and the internal team processes to scale and optimise our support offering.

Your Skills and Experience

We are looking for someone who has a passion for education, is proactive, and is driven to learn new skills, with Sparx supporting you to reach your full potential.

We’d love for you to have:

• Experience teaching.
• Current knowledge of the UK secondary education system and a variety of EdTech solutions.
• Experience working in a customer-focused role, problem-solving and owning complex issues through to resolution.
• Confident presentation and training skills.
• Excellent verbal and written communication skills.
• Curiosity and active listening skills, with the ability to dig deeper and pick up on emotional and subtle cues.
• A healthy attitude to feedback with the ability to self-reflect, seek and act on others’ opinions, and give praise and guidance to your colleagues.
• Tact and assertiveness, able to challenge customers or internal staff when necessary to get the best outcomes for all.
• Agility, resilience and a positive outlook on change & growth.
• The ability to prioritise tasks effectively and manage a changing schedule and busy workload.
• Strong organisational skills and a high level of attention to detail.
• Confidence in interpreting and working with data and spreadsheets.

• Comfort picking up new software and working with multiple tools. An eagerness to constantly improve knowledge.
• Ability to follow set processes and use own initiative.

It would be even better if you also have:

• Sales or account management experience.
• Customer service experience.
• Experience using a Customer Relationship Management tool.

Our benefits

We believe in living life fully and offer a range of benefits, including generous annual leave, comprehensive medical and dental insurance, enhanced family leave and pay plus so much more! Click here to find out more!

In person with flexibility: We trust you to manage your schedule when life happens, whether it’s school runs or unexpected errands. But, at Sparx, we love the energy, creativity and pace that comes from being together in person. Collaboration and connection drive our success, so we encourage everyone to be together in person as much as possible.

Selection process

1. Virtual call: If you are shortlisted, you will be invited to a video call with the Head of School Success. This is an informal chat that will usually last no longer than 30 minutes and is designed to get to know each other a bit better.
2. Remote Interview [12-19th May 2025]: This remote interview and assessment will take place over a few hours. You will meet some of the people you will work with, undertake role-focused tasks, and be able to ask any additional questions you may have about Sparx.
3. Meeting with our CEO: Ideally in person at our office in Exeter - A great chance to dive deeper into Sparx and our mission.

Join us and be part of a mission shaping the future.

Sparx does not hold a licence to sponsor visas. We cannot process applications requiring sponsorship.

Need support during the recruitment process? Email us at recruitment@sparx.co.uk or call 01392 575 729.