School Receptionist & Visitor Experience Lead

Canford; United Kingdom; Remote; GBP 19,000 - 23,000; Full time

Job summary

Canford School’s Receptionist role sits at the heart of the school community, greeting visitors and contractors and delivering a warm, professional first impression. Based in the Reception building, you will manage enquiries, safeguarding procedures, deliveries, post and records, while providing administrative support to estates, health and safety and other departments.

This role requires a proactive, well-organised approach and a commitment to exceptional customer service in a busy education

Qualifications

• Experience in customer-facing reception or front desk.
• Delivers high-quality customer service to diverse stakeholders.
• Handles phone and email enquiries professionally.
• Works well in busy environment with multi-tasking.

Responsibilities

• Provide a warm, professional welcome to visitors and contractors and maintain an organised front-of-house.
• Handle incoming calls, direct and announce callers, and respond to enquiries with excellent service.
• Manage central office email inbox and assist with message-taking for key departments.
• Receive, process and record deliveries and post; maintain accurate records and documentation.
• Support safeguarding, security and compliance procedures and maintain relevant databases.
• Coordinate keys, passes, parking permits and other access controls; assist with facilities admin.
• Provide admin support to Estates, Porter and wider School teams and assist ad hoc projects.

Skills

Customer service

Communication

Telephone handling

Tools

Sign-in system

Email management

Job description

Canford School’s Receptionist role sits at the heart of the school community, greeting visitors and contractors and delivering a warm, professional first impression. Based in the Reception building, you will manage enquiries, safeguarding procedures, deliveries, post and records, while providing administrative support to estates, health and safety and other departments.

This role requires a proactive, well-organised approach and a commitment to exceptional customer service in a busy education