School Receptionist

We Manage Jobs(WMJobs); West Midlands Combined Authority; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading school in the West Midlands is seeking a School Receptionist to provide high-quality customer service and administrative support. The role includes managing the reception area, communication with parents and visitors, and ensuring compliance with safety regulations. Ideal candidates will exhibit strong organizational skills, a friendly demeanor, and a commitment to confidentiality as part of their contribution to the school's ethos and community.

Qualifications

• Experience in administrative roles preferred.
• Ability to maintain confidentiality.
• Strong interpersonal skills required.

Responsibilities

• Act as the first point of contact for parents and visitors.
• Maintain a safe and welcoming reception area.
• Handle telephone calls and forward messages to staff.

Skills

Customer Service

Communication

Organisation

Education

High School Diploma

Job description

Nishkam High School is a Sikh ethos, multi-faith school that nurtures pupils of all faiths and beliefs. The Nishkam ethos is to create a selfless mind-set, to go beyond ourselves to serve others, create supportive communities and to realise our true potential.

The School Receptionist is responsible for delivering a high level of customer service and administrative duties.

Duties & Responsibilities

Reception & General Administration

• To act as a first point of contact with the School for parents and visitors.
• Maintain a welcoming environment and ensure the reception area is safe for all visitors, staff, and pupils.
• Arrange hospitality for visitors and ensure that the reception area is maintained and all equipment is appropriately stored.
• Answer the main school switchboard and check voicemail messages.
• Answer telephone calls politely and courteously, promptly forwarding accurate messages to relevant staff.
• Deal appropriately with face-to-face enquiries from visitors, parents, staff, and pupils.
• Contact parents, colleagues, and external organisations in a polite and courteous manner as appropriate.
• Ensure parent and visitor signing in/out checks and health and safety processes follow the latest 'Keeping Children Safe in Education' guidance, completing all necessary paperwork.
• Supervise signing in/out of all sixth form students.
• Develop constructive relationships and communicate with other agencies and professionals.
• Distribute or manage Tutor boxes.
• Receive and disseminate post and parcels; manage franking and posting.
• Follow procedures for evacuations, lockdowns, and printing registers.
• Assist with mailing and distribution of documents and communications.
• Respond to emails, texts, or escalate to relevant staff if required.
• Word process documents, reports, and letters.
• Photocopy, laminate, shred, and scan documents.
• File and record information in accordance with the school's retention schedule.
• Update school databases.
• Undertake minor first aid when required.
• Contact parents regarding non-attendance on first unapproved absence.
• Monitor lost property and ensure items are returned.
• Maintain front office systems for efficient school operation.
• Provide administrative support for open events, tours, and parents’ evenings.
• Support during examination periods, including administration and covering reception on Results days in August.
• Maintain confidentiality of staff and pupil records, complying with GDPR and FOI Act.
• Provide data and information to staff as needed.
• Print ID cards for new staff.
• Report concerns in line with NSMAT policies.
• Adopt a flexible approach to other administrative tasks as directed by the School Business Manager/Office Lead.

Support for the School

• Comply with policies on child protection, health, safety, security, confidentiality, and data protection, reporting concerns appropriately.
• Support equality and ensure all pupils have equal access to learning opportunities.
• Contribute to the ethos, work, and aims of the school.
• Appreciate and support the role of other professionals.
• Attend relevant meetings.
• Participate in training, learning activities, and performance development.
• Perform any other duties as directed by senior staff.