School Organisation Officer

Coventry City Council; United Kingdom; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local government authority in the UK seeks an enthusiastic candidate for a part-time role in school admissions. Responsibilities include managing applications and appeals while providing excellent customer service. Candidates should have strong communication skills and IT proficiency, particularly with admissions software. A commitment to diversity and inclusion is essential.

Benefits

Diverse workplace culture

Guaranteed interview scheme for certain groups

Qualifications

• Enthusiastic team player and great communicator.
• Ability to understand complex statutory guidelines.
• Experience with customer service roles.

Responsibilities

• Handle applications for school places and appeals.
• Interpret and explain statutory guidelines to stakeholders.

Skills

Strong IT skills

Good communication and interpersonal skills

Ability to work under pressure

Positive teamwork approach

Tools

Capita ONE

Job description

Overview

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all, and free from discrimination and bias.

The Education Entitlement Service (EES) strives to deliver outstanding services for our customers, predominately the children of Coventry, who may be requiring access to education or alternative education provision. We ensure vulnerable children are appropriately supported; have a voice, that hopefully leads to their high achievement and excellent progress.

The EES is made up of a diverse range of teams all working together to recognise, support and apply innovative solutions to address the growing issues in relation to trying to educate some of our most vulnerable pupils in schools.

The School Organisation Service (Admissions) co-ordinates school admissions processes. Team tasks include the:

• Administration of all applications for school places
• Provision of information for parents, school and other stakeholders; and
• Provision of information to support the school appeals process

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

We are looking for an enthusiastic team player and a great communicator to join our service. You will be responsible for dealing with applications for school places and school appeals. You will have the ability to understand, interpret and explain complex statutory guidelines to parents, school staff, and other education and social care colleagues.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

• You will have strong IT skills, preferably with experience of Capita ONE or similar admissions software.
• Working with parents and schools in this customer service role, you will need:
  • Good communication and interpersonal skills
  • Ability to work in a pressurised environment, meeting deadlines and managing time effectively
  • A positive approach to teamwork and building great working relationships with colleagues and school staff

This post is 22.5 hours per week - preferably across 3 or 4 days from Tuesday to Friday.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you\'ll need to meet the minimum requirements for the role and identify with one of the following criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process, please read the attached document labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification that the Council considers reasonable.

Interview date: 22 October 2025

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit the following link: https://www.coventry.gov.uk/council-vacancies