School Operations Officer

Compass Community; Newcastle upon Tyne; On-site; GBP 23,000 - 29,000; Full time

Job summary

Compass Community is seeking an Education Business Support Officer to ensure smooth non-teaching operations within a school setting. You will act as a bridge between office staff and senior leadership, delivering robust administrative support to the Headteacher and team.

Ideal candidates will have strong administrative experience in education or related sectors, be highly organised with excellent attention to detail, and be proficient in MS Office.

Qualifications

• Strong administrative experience, ideally in education, social care, or a regulatory setting.
• Good working knowledge of Microsoft Office tools (Excel, Word, Outlook, Teams).
• Familiarity with compliance processes, audits or data reporting (desirable).

Responsibilities

• Oversee day-to-day operations of the school office, ensuring a welcoming and efficient front-of-house service.
• Manage school systems and databases, including pupil records, attendance, and safeguarding.
• Provide comprehensive administrative support to the Headteacher and wider school team.
• Coordinate maintenance, health and safety checks, and resource orders.
• Support statutory data submissions and compliance processes.
• Act as the first point of contact for parents and carers, ensuring timely and professional communication.
• Organise school meetings and events, including agendas and minute-taking.
• Support with HR administration, admissions, and financial compliance.

Skills

Administrative experience

MS Office

Communication skills

Tools

Microsoft Office Suite

Job description

Join Compass Community as an Education Business Support Officer

Are you a highly organised with a passion for supporting education? Compass Community is seeking a dedicated School Operations Officer to ensure the smooth running of our School’s non-teaching operations. This is a pivotal role, sitting between office staff and senior leadership, where you’ll make a real difference to our staff, pupils, and families.

About The Role

What You’ll Do

• Oversee the day-to-day operations of the school office, ensuring a welcoming and efficient front-of-house service.
• Manage school systems and databases, including pupil records, attendance, and safeguarding.
• Provide comprehensive administrative support to the Headteacher and wider school team.
• Coordinate maintenance, health and safety checks, and resource orders.
• Support statutory data submissions and compliance processes.
• Act as the first point of contact for parents and carers, ensuring timely and professional communication.
• Organise school meetings and events, including agendas and minute-taking.
• Support with HR administration, admissions, and financial compliance.

What We’re Looking For

• Strong administrative experience, ideally in education, social care, or a regulatory setting.
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
• Highly organised, with outstanding attention to detail and the ability to manage multiple priorities.
• Clear communicator, both written and verbal.
• Discreet, professional, and committed to confidentiality.
• Collaborative, resilient, and motivated by supporting others and improving systems.
• A child-centred outlook, aligned with Compass’ REACH ethos.

What Success Looks Like

• Headteachers feel well-supported and equipped to focus on leadership priorities.
• Administrative systems and trackers are accurate, timely, and accessible.
• Compliance data is proactively monitored and shared to support readiness and governance.
• Operational teams experience smooth and efficient administrative coordination.
• Staff and pupils feel supported by smooth operations, enabling better teaching and learning.

Candidate Profile

Qualifications & Experience

• Strong administrative experience, ideally in a social care, education or regulatory setting.
• Good working knowledge of Microsoft Office tools (Excel, Word, Outlook, Teams).
• Familiarity with compliance processes, audits or data reporting (desirable).

Skills & Attributes

• Highly organised, with excellent attention to detail.
• Clear communicator, both written and verbal.
• Able to manage multiple priorities and deadlines.
• Discreet, professional and committed to confidentiality.
• Motivated by supporting others and improving systems.

Candidate Profile – Behavioural & Cultural Fit

• Resilience and ability to work under pressure in a busy school environment.
• Collaborative approach, working well with teaching staff, parents, and external partners.
• A child-centred outlook, aligned with Compass’ REACH ethos

Why Compass Community?

We exist to create a future of strength and opportunity for every child. Our innovative, therapeutic approach puts children at the centre of everything we do. We’re bold in our ambition: to be the UK’s leading children’s services provider — reaching more children, transforming services, and being the best place to work in the sector.

Our People Live Our REACH Ethos Every Day

Resilient | Educators | Accepting | Child-Centred | Holistic

About You

About Us

Not Specified