School MIS Support Officer

Wigan Council; Wigan; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government authority is hiring a support officer to assist school customers with management information systems. The role requires excellent communication and customer service skills, along with the ability to prioritize tasks and work independently. This position offers hybrid working arrangements and is based at Wigan Town Hall. Interested candidates should have a high level of product knowledge and a desire to learn in a fast-paced environment.

Benefits

Flexible working patterns

Access to exclusive rewards and benefits

Qualifications

• Knowledge of school MIS packages or education is advantageous.
• High level of product knowledge required.
• Ability to learn and use technology in a fast-paced environment.

Responsibilities

• Provide support to school customers on management information systems.
• Assist with corporate responsibilities like data cleaning and statutory submissions.
• Manage customer contacts coming through telephone and email.

Skills

Confident communicator

Excellent customer service skills

Problem identification and solution

Ability to work independently

Organizational skills

Job description

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Hybrid Working / Wigan Town Hall/ Wigan Life Centre South

37 hours per week

Temporary for 12 months

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

Working as a support officer on our helpdesk, you will provide support to our school customers in using and maintaining their school management information system. We support a number of different systems on our helpdesk, currently this includes Arbor, Bromcom and Arbor Finance. Our service operates from 8am to 5pm Monday to Friday (including during school holidays). Colleagues work alternately 8-4 or 9-5. Customers contact our team by telephone, email or via our website.

You will also provide support with our team’s corporate responsibilities including sending emails; cleaning and checking data; and supporting the submission of statutory returns to the Local Authority, for example end of key stage assessments and the termly school census.

About you:

A knowledge and understanding of schools MIS packages or education would be an advantage, but don’t worry if you haven’t, we can show you.

You will need to be a confident communicator with excellent customer service skills. You will be able to identify and recognise problems and be able to actively find solutions. You will also be able to work independently and as part of a team. You will need to be able to prioritise tasks and have good organisation skills.

You will be able to demonstrate your ability to learn and use technology in a fast-paced environment.

You will need to maintain a high level of product knowledge to provide the best service to our customers.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

The Education Business Intelligence Unit (EBIU) is a highly regarded team with schools and colleagues/services across the Council. The team delivers 3 service level agreements for our customers: education performance analysis products; management information systems (MIS) support; and a free school meal checking service; as well performing statutory functions for the Local Authority. We also provide data analysis and insights for the Local Authority and specifically Children’s Services and work closely with the service. We are part of the Performance and Insight Unit (PIU) which supports the Council in its Data Strategy and use of business intelligence to inform the services provided to residents.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

For further information, please contact For an informal conversation about the role please contact Jo Nulty on 01942 486228.

Interview date: w/c 15th September 2025

To view the details relating to this position, please click the links below: