School Improvement Administration and Digital Engagement Officer HCC621672

Hampshire County Council; Winchester; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

Join Hampshire County Council as a School Improvement Administration and Digital Engagement Officer. In this role, you'll deliver administrative support and actively enhance communication through digital tools. If you have experience in administration and leadership, this is an opportunity to impact the improvement of schools across Hampshire in a supportive environment.

Benefits

Generous annual leave entitlement

Occupational sick pay

Access to the Local Government Pension Scheme

Comprehensive Employee Assistance Programme

Qualifications

• Demonstrable experience in high-level administration.
• Proven leadership and line management experience.
• Strong IT literacy including expertise in digital tools.

Responsibilities

• Provide high-quality administrative support to the team.
• Coordinate and manage business support staff.
• Use AI tools to enhance communication and processes.

Skills

Attention to detail

Digital innovation

Communication skills

Leadership

Analytical thinking

Problem-solving

Tools

Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint)

Job description

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School Improvement Administration and Digital Engagement Officer HCC621672

Job Reference: HCC621672
Salary Range: £32,149 - £35,241 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week:37
Contract Type: Permanent
Closing Date: 27 July 2025
Interview Date: w/c 11 August 2025
Applicants can expect to hear from us within two weeks of the advertised closing date.

The Role:

Join our busy Hampshire Improvement and Advisory Service (HIAS) team as a School Improvement Administration and Digital Engagement Officer, where your passion for digital tools will help drive efficiency and enhance communication. In this vital role, you’ll provide high-quality administrative support to our Secondary Phase School Improvement Advisers, helping to ensure the smooth and efficient delivery of our service.

What you’ll do:

• Use AI tools and digital platforms to streamline administrative processes and create high-quality marketing and communication resources.
• Coordinate and provide high-quality business administrative support to the County Education Manager and secondary school improvement team.
• Lead and manage a team of business support staff, ensuring high standards of service delivery and staff development.
• Act as lead contact for complaints, ensuring they are handled appropriately and in line with corporate policy.
• Manage responses to the office of the Director of Children’s Services (DCS) / Ofsted communications.
• Prepare and distribute documentation for visits to schools, meetings, and inspections, including minute-taking and follow-up.
• Support the headship recruitment process.

What we’re looking for:

• Demonstrable experience in high-level administration, with excellent attention to detail and the ability to manage multiple priorities under pressure and meet deadlines.
• A keen interest in digital innovation, including the use of AI and communication tools across digital platforms.
• Excellent written and verbal communication skills, with the ability to quickly forge strong relationships across teams and stakeholders.
• Proven leadership and line management experience, with the ability to motivate and influence others and constructively manage andresolve conflicts.
• Strong IT literacy, including proficiency Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint) or equivalent.
• Analytical thinking, creative problem-solving, and a proactive approach to continuous improvement.

Take a look at our Candidate Pack for more information about the School Improvement Administration and Digital Engagement Officer role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Be part of a high-performing Children’s Services Department with a strong reputation for excellence.
• Work in a forward-thinking team that values innovation, collaboration, and professional growth.
• Contribute and support the school improvement team to impact on the lives of children and young people across Hampshire.
• Enjoy a supportive and inclusive working environment with opportunities for development and progression.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here .

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: School Improvement Administrator, Administrative Officer, Administrative and Communications Officer, Administrative Support Officer, Business Support Officer, Digital Engagement Administrator, Digital Engagement Officer, Administrative and Engagement Officer, Administrative and Communications Specialist, Digital Communications Officer, Digital Administrative Officer.

Travel Requirements:

You may be required to visit other locations within Hampshire and therefore need to have the ability to travel, as necessary.

Additional Information:

School Improvement Administration and Digital Engagement Officer Candidate Pack

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.