School Improvement Administration and Digital Engagement Officer

HAMPSHIRE COUNTY COUNCIL; England; On-site; GBP 28,000 - 38,000; Full time

Job summary

Join Hampshire County Council as a School Improvement Administration and Digital Engagement Officer. In this role, you will enhance communication and drive efficiency through digital tools while supporting education leaders. Perfect for those with a passion for administration, leadership, and innovative digital solutions.

Benefits

Employee Assistance Programme

Generous annual leave entitlement

Occupational sick pay

Access to the Local Government Pension Scheme

Qualifications

• Experience in high-level administration.
• Strong IT literacy, including Microsoft Office.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Provide high-quality administrative support to Secondary Phase School Improvement Advisers.
• Use AI tools to streamline administrative processes.
• Lead and manage a team of business support staff.

Skills

Attention to detail

Digital innovation

Communication skills

Leadership

IT literacy

Analytical thinking

Creative problem-solving

Tools

Microsoft Office

Job description

Join our busy Hampshire Improvement and Advisory Service (HIAS) team as a School Improvement Administration and Digital Engagement Officer, where your passion for digital tools will help drive efficiency and enhance communication. In this vital role, you’ll provide high-quality administrative support to our Secondary Phase School Improvement Advisers, helping to ensure the smooth and efficient delivery of our service.

What you’ll do:

• Use AI tools and digital platforms to streamline administrative processes and create high-quality marketing and communication resources.
• Coordinate and provide high-quality business administrative support to the County Education Manager and secondary school improvement team.
• Lead and manage a team of business support staff, ensuring high standards of service delivery and staff development.
• Act as lead contact for complaints, ensuring they are handled appropriately and in line with corporate policy.
• Manage responses to the office of the Director of Children’s Services (DCS) / Ofsted communications.
• Prepare and distribute documentation for visits to schools, meetings, and inspections, including minute-taking and follow-up.
• Support the headship recruitment process.

What we’re looking for:

• Demonstrable experience in high-level administration, with excellent attention to detail and the ability to manage multiple priorities under pressure and meet deadlines.
• A keen interest in digital innovation, including the use of AI and communication tools across digital platforms.
• Excellent written and verbal communication skills, with the ability to quickly forge strong relationships across teams and stakeholders.
• Proven leadership and line management experience, with the ability to motivate and influence others and constructively manage and resolve conflicts
• Strong IT literacy, including proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint) or equivalent.
• Analytical thinking, creative problem-solving, and a proactive approach to continuous improvement.

Why join us:

• Be part of a high-performing Children’s Services Department with a strong reputation for excellence.
• Work in a forward-thinking team that values innovation, collaboration, and professional growth.
• Contribute and support the school improvement team to impact on the lives of children and young people across Hampshire.
• Enjoy a supportive and inclusive working environment with opportunities for development and progression.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: School Improvement Administrator, Administrative Officer, Administrative and Communications Officer, Administrative Support Officer, Business Support Officer, Digital Engagement Administrator, Digital Engagement Officer, Administrative and Engagement Officer, Administrative and Communications Specialist, Digital Communications Officer, Digital Administrative Officer.